How to cancel Cerebral

Start with the cancellation link above. The quickest sequence is 1) Check the next billing date; 2) Plan the care transition first; 3) Choose Cancel Subscription; 4) Finish every confirmation step; 5) Review charges outside the subscription; 6) Decide whether to keep the account. Stay in the flow until you see an end date or receive written confirmation.

Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. Cancelling the subscription does not deactivate the Cerebral user account. Account deactivation requires a separate support request. Separately purchased provider visits are not necessarily cancellable after purchase, even when the subscription ends.

Cancel no later than the day before the next scheduled billing date. Otherwise Cerebral says the next subscription period can be charged and cancellation will take effect after that period. Future subscription fees stop after the current paid period when cancellation is completed before the cutoff. Access continues through that period and then ends. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.

Fees or a remaining balance: Cerebral does not state a separate subscription-cancellation fee, but appointment no-show, late-rescheduling, copay, coinsurance, deductible, lab, medication, and other service charges can remain payable. Refunds: Cerebral's terms say subscription fees and other purchases are generally final and non-refundable, with no partial-period refund except where required by law or granted at its discretion. Ask support to list the final charge and any refund separately in writing.

Keep next scheduled billing date, cancellation confirmation, subscription end date, upcoming appointment status, medication and lab order status, outstanding insurance or service charges. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

Compare the new charge with the effective date on your confirmation. Then contact Cerebral with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.