How to cancel Mailchimp

Start with the cancellation link above. The quickest sequence is 1) Audit every active plan and add-on; 2) Back up data; 3) Choose pause or permanent deletion; 4) Confirm the final action; 5) Find your cancellation cutoff; 6) Make sure the charge is gone. Stay in the flow until you see an end date or receive written confirmation.

Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. Pause is temporary and billing restarts automatically. Websites and some add-ons remain active during a Marketing pause.

Pause automatically ends after three or six months and is limited to two pauses per 12 months. A Marketing pause stops that monthly plan temporarily; permanent deletion stops the account after outstanding obligations are resolved. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.

Fees or a remaining balance: Outstanding balances must be paid before deletion. Separate add-ons can keep charging during a Marketing-plan pause. Refunds: The cancellation article does not promise a refund. Ask support to list the final charge and any refund separately in writing.

Keep plan and add-on list, data exports, pause end date or permanent deletion confirmation, final invoice. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

Compare the new charge with the effective date on your confirmation. Then contact Mailchimp with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.