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How to cancel Noom

Noom subscriptions can be cancelled in the app or Subscription Portal. Apple and Google Play purchases must be cancelled in their stores, and separately billed add-ons should be checked individually.

Last checked August 26, 2026We check the official route, billing timing, proof requirements and known exceptions. If something changed, tell us here.
55HardCancellation score
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NOT SURE WHERE TO START?

Choose the right cancellation route

The company that appears on your receipt or statement controls the steps.

START HERE

What to check before you cancel

Check these five details first. They are the parts most likely to cause an extra charge or a second attempt.

Where to cancel
Online account or billing page
Deadline
Cancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59…
Money risk
No cancellation fee stated.
Proof to keep
All active plans and add-ons and Billing channel
If it fails
Save a screenshot of the failed account page before you contact support.
FASTEST WAY TO CANCEL

Start on the official cancellation page

Open the Subscription Portal to identify the base program, Premium, medication or supplement programs, and other separately billed add-ons.

How
App, web portal, or app store
Time to set aside
10–15 minutes
Watch for
Check who took the payment
Open the official cancellation page
COMMON MISTAKES

Avoid these before you start

Do not delete the app and assume billing stops

For Noom, use the cancellation route shown here. App deletion, logout, or account deletion can leave the paid subscription active.

Check the company that actually bills you

Match the cancellation route to the name on your receipt, card statement, or account page.

Check what still continues after cancellation

For Noom, make sure add-ons, renewals, free accounts, stored payment methods and third-party billing are handled separately when they apply.

Save proof before closing the page

Keep all active plans and add-ons, billing channel, cancellation status until the next statement shows billing stopped.

IF THIS SOUNDS LIKE YOU

These are the side issues that most often confuse a Noom cancellation.

BEFORE YOU START

Know the deadline and final cost

How to cancelApp, web portal, or app store
Cancel byCancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59 p.m. ET the day before billing.
When billing stopsStandard subscription features continue through the current billing cycle; renewal stops after cancellation.
Possible fee or balanceNo cancellation fee stated.
RefundsNoom Weight initial subscription or add-on charges may qualify within 14 days; renewal charges are not refundable. Noom Med rules depend on prescription or clinical-visit status.
Returns or final tasksPhysical products or medication shipments require product-specific follow-up when already scheduled.
Save this proofAll active plans and add-ons · Billing channel · Cancellation status · Cycle end date · Shipment or refund correspondence

Checked August 26, 2026. We compared these details with Noom Support

BEFORE YOU START

Where people tend to get caught out

A quick read now can prevent an extra bill or a second call later.

Check who took the payment

The company providing the service may not control the charge. Look at the receipt or card statement before choosing a cancellation route.

Deletion is not cancellation

Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.

Missing the cutoff may mean another bill

Cancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59 p.m. ET the day before billing.

Returning equipment is a separate job

Physical products or medication shipments require product-specific follow-up when already scheduled.

Check every line and add-on

One cancellation may not end every active plan, line, shipment, or add-on.

Ask about the refund separately

Noom Weight initial subscription or add-on charges may qualify within 14 days; renewal charges are not refundable. Noom Med rules depend on prescription or clinical-visit status.

STEP BY STEP

Cancel Noom

0 of 7 steps completeCheck each step as you go. Progress is saved on this device.
SIX THINGS TO KNOW

Small details that can save you trouble

Company rules are marked separately from our practical tips.

  1. 01
    Company ruleOfficial warning

    Uninstalling the app does not cancel a subscription.

  2. 02
    Company ruleOfficial warning

    Premium and other add-ons can be billed separately from the base Noom program.

  3. 03
    Company ruleOfficial warning

    Noom Med and supplement fulfillment may require additional contact after stopping renewal.

  4. 04
    Practical tipRead the charge first

    Look for Noom, an app store, or another billing partner beside the charge. The name beside the payment tells you where to cancel.

  5. 05
    Practical tipTake a before screenshot

    Capture the active plan, next billing date, and billing provider before changing anything.

  6. 06
    Practical tipSkip the search ads

    Use the official link in this guide. A third-party cancellation service may ask for money or account details you do not need to share.

Fees, deadlines and what happens next

When billing stops

Standard subscription features continue through the current billing cycle; renewal stops after cancellation.

Refund policy

Noom Weight initial subscription or add-on charges may qualify within 14 days; renewal charges are not refundable. Noom Med rules depend on prescription or clinical-visit status.

What proof to keep

All active plans and add-ons • Billing channel • Cancellation status • Cycle end date • Shipment or refund correspondence

IF IT DOES NOT WORK

What to do next

If the cancellation stalls, start with the situation that sounds closest to what happened with Noom.

If the company keeps charging

  1. Confirm the cancellation date and save your proof.
  2. Contact the company using the link or number above.
  3. Ask for written confirmation and a refund when appropriate.
  4. If unresolved, contact your payment provider promptly about dispute options.
COMMON QUESTIONS

What people usually want to know

What is the fastest way to cancel Noom?

Start with the cancellation link above. The quickest sequence is 1) Review every Noom charge; 2) Identify the billing channel; 3) Cancel through the matching route; 4) Handle medication or shipment aftercare; 5) Save the end date; 6) Find your cancellation cutoff; 7) Make sure the charge is gone. Stay in the flow until you see an end date or receive written confirmation.

What should I prepare before cancelling Noom?

Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. Uninstalling the app does not cancel a subscription. Premium and other add-ons can be billed separately from the base Noom program.

When should I cancel Noom, and when will billing stop?

Cancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59 p.m. ET the day before billing. Standard subscription features continue through the current billing cycle; renewal stops after cancellation. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.

Will Noom charge a fee or give me a refund?

Fees or a remaining balance: No cancellation fee stated. Refunds: Noom Weight initial subscription or add-on charges may qualify within 14 days; renewal charges are not refundable. Noom Med rules depend on prescription or clinical-visit status. Ask support to list the final charge and any refund separately in writing. Returns or final tasks: Physical products or medication shipments require product-specific follow-up when already scheduled.

How do I prove that I cancelled Noom?

Keep all active plans and add-ons, billing channel, cancellation status, cycle end date, shipment or refund correspondence. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

What should I do if Noom keeps charging me?

Compare the new charge with the effective date on your confirmation. Then contact Noom with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.

SOURCES

Check the original instructions

Company instructions and terms come first. If a link has moved or the steps no longer match, send us a correction.

How to Cancel Your Noom Subscription or Trial Noom Support · Checked August 26, 2026Company sourceNoom Refund Policy Noom Support · Checked August 26, 2026Company sourceUnderstanding Noom Charges, Billing, and Receipts Noom Support · Checked August 26, 2026Company sourceNoom official account or cancellation route Noom · Checked August 26, 2026Company source
WHAT TO WATCH FOR

One cancellation issue we found

Current company instructions, regulator findings and customer reports are labeled separately. That way you can see what is official, what is reported and what is older context.

Comparison preventionForced action

Cancel Noom service and return the equipment separately

Noom subscriptions can be cancelled in the app or Subscription Portal. Apple and Google Play purchases must be cancelled in their stores, and separately billed add-ons should be checked individually. Timing: Cancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59 p.m. ET the day before billing. No cancellation fee stated. Standard subscription features continue through the current billing cycle; renewal stops after cancellation. After cancellation: Physical products or medication shipments require product-specific follow-up when already scheduled. Uninstalling the app does not cancel a subscription. Premium and other add-ons can be billed separately from the base Noom program.

Noom Support · current corroborated evidence · Checked August 27, 2026

Read the original source
How we decide what belongs here →
IF YOU NEED HELP

Who to contact and what to ask for

Try your account first
Phone
We could not confirm a public number for this route
Hours
The sources we checked do not list hours
Who to ask for
Ask for billing or customer support
Menu path or request
Review every Noom charge → Identify the billing channel → Cancel through the matching route → Handle medication or shipment aftercare

If the online route fails

The normal Noom route is self-service. If the cancellation control is missing or fails, tell support: “I cannot complete the published online cancellation path. Please end renewal, confirm the effective date and final charge, and send written confirmation.”

Have this ready

  • Account holder name and billing ZIP code
  • Plan, membership or account identifier
  • Requested cancellation date
  • All active plans and add-ons
  • Billing channel
  • Cancellation status
  • Cycle end date
  • Shipment or refund correspondence

Before you end the call or chat

  • Cancellation effective date
  • Final charge or zero balance
  • Cycle end date
If support does not fix itA phone number appears here only when we can confirm it in a company source. Ask for the team shown above rather than a particular employee.
See the next step
AFTER YOU CANCEL

What happens to billing, refunds, and access

If the published rules leave something unanswered, you will see that instead of a guess.

How much notice you need
Cancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59 p.m. ET the day before billing.
Last safe date to act
Cancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59 p.m. ET the day before billing.
Money you may still owe
No cancellation fee stated.. Standard subscription features continue through the current billing cycle; renewal stops after cancellation.
Refunds and unused time
Noom Weight initial subscription or add-on charges may qualify within 14 days; renewal charges are not refundable. Noom Med rules depend on prescription or clinical-visit status.
Equipment to return
Physical products or medication shipments require product-specific follow-up when already scheduled.
When the charges stop
Standard subscription features continue through the current billing cycle; renewal stops after cancellation.
Proof that it is done
Cancellation status
If another company bills you
We did not find a separate third-party billing route
Where the cancel option works
The published route works in the app and on the web
LAST CHECKED

Guide history

We note meaningful changes to the cancellation process here. Found a moved button, new fee, or dead link? Report it.

  1. Rechecked the cancellation route, timing, billing outcome, proof to keep and official links.

  2. Published the company-specific cancellation guide from official material.

HELP KEEP THIS CURRENT

Did these steps work?

Choose the closest answer. Do not include personal information.

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