Billing-owner detour
The company providing the service may not control the charge. Identify the biller before following a cancellation route.
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How to cancel Noom
Noom subscriptions can be cancelled in the app or Subscription Portal. Apple and Google Play purchases must be cancelled in their stores, and separately billed add-ons should be checked individually.
Last verified August 24, 2026 · Independent, not affiliated
55HardCancellation score
PATH AT A GLANCE5 steps
MethodApp, web portal, or app store
Required noticeCancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59 p.m. ET the day before billing.
Early termination feeNo cancellation fee stated.
Equipment returnPhysical products or medication shipments require product-specific follow-up when already scheduled.
Problems you may run into
These warnings come from the company’s published cancellation process. Prepare for them before you contact support or start the online steps.
Deletion is not cancellation
Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.
Cutoff can trigger another charge
Cancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59 p.m. ET the day before billing.
Service and equipment are separate
Physical products or medication shipments require product-specific follow-up when already scheduled.
Add-ons may need separate action
Review every active plan, line, add-on, or shipment rather than assuming one cancellation ends everything.
Cancellation is not a refund
Noom Weight initial subscription or add-on charges may qualify within 14 days; renewal charges are not refundable. Noom Med rules depend on prescription or clinical-visit status.
EXACT CHECKLIST
Cancellation steps
Tips and warnings
These warnings come from the company’s current rules. Our tips help you avoid common mistakes. Warnings are based on the company’s published process and our practical review.
- 01From the companyOfficial warning
Uninstalling the app does not cancel a subscription.
- 02From the companyOfficial warning
Premium and other add-ons can be billed separately from the base Noom program.
- 03From the companyOfficial warning
Noom Med and supplement fulfillment may require additional contact after stopping renewal.
- 04Practical tipMatch the charge first
Confirm that Noom or the billing partner in this guide matches the charge on your statement.
- 05Practical tipScreenshot the starting status
Capture the active plan, next billing date, and billing provider before making changes.
- 06Practical tipUse the direct link
Use the direct link in this guide. Avoid search ads and services that charge to cancel for you.
Fees, deadlines and what happens next
When billing stops
Standard subscription features continue through the current billing cycle; renewal stops after cancellation.
Refund policy
Noom Weight initial subscription or add-on charges may qualify within 14 days; renewal charges are not refundable. Noom Med rules depend on prescription or clinical-visit status.
What proof to keep
All active plans and add-ons • Billing channel • Cancellation status • Cycle end date • Shipment or refund correspondence
If the company keeps charging
- Confirm the cancellation date and save your proof.
- Contact the company using the link or number above.
- Ask for written confirmation and a refund when appropriate.
- If unresolved, contact your payment provider promptly about dispute options.
Cancellation FAQs
What is the fastest way to cancel Noom?
Start with the cancellation link above. Follow this order: 1) Review every Noom charge; 2) Identify the billing channel; 3) Cancel through the matching route; 4) Handle medication or shipment aftercare; 5) Save the end date. Do not leave after merely submitting a request—continue until you can see an effective date or receive confirmation.
What should I prepare before cancelling Noom?
Have the account holder’s name, account number, billing email or service address, and requested end date ready. Check the company name on your statement so you use the correct billing route. Uninstalling the app does not cancel a subscription. Premium and other add-ons can be billed separately from the base Noom program.
When should I cancel Noom, and when will billing stop?
Timing rule: Cancel before the next billing date. Product-specific shipment cutoffs can apply; Noom Metabolic specifies 11:59 p.m. ET the day before billing. Billing outcome: Standard subscription features continue through the current billing cycle; renewal stops after cancellation. Act before the stated cutoff, save the displayed end date, and check the next statement rather than assuming the request stopped an already scheduled charge.
Will Noom charge a fee or give me a refund?
Cancellation fee or remaining balance: No cancellation fee stated. Refund rule: Noom Weight initial subscription or add-on charges may qualify within 14 days; renewal charges are not refundable. Noom Med rules depend on prescription or clinical-visit status. Ask the company to state the final charge and refund separately in writing; cancellation alone does not automatically create a refund. Equipment: Physical products or medication shipments require product-specific follow-up when already scheduled.
How do I prove that I cancelled Noom?
Keep all active plans and add-ons, billing channel, cancellation status, cycle end date, shipment or refund correspondence. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.
What should I do if Noom keeps charging me?
First compare the charge date with the saved effective date. Contact Noom using the link or contact details above and send one clear timeline: cancellation request, confirmation, promised end date, and new charge. Ask for written correction and a refund. If the company does not resolve it, promptly give the same evidence to your payment provider and ask about its dispute deadline.