Deletion is not cancellation
Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.
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How to cancel Onstar
OnStar can be cancelled online, with the blue in-vehicle button, or by phone. Service continues through the billing period, but safety and emergency features then shut off.
Last verified August 24, 2026 · Independent, not affiliated
10EasyCancellation score
PATH AT A GLANCE4 steps
MethodOnline, blue button, or phone
Required noticeOnStar says you may cancel at any time.
Early termination feeNo cancellation fee stated.
Equipment returnBuilt-in vehicle equipment stays with the vehicle; no return is stated.
Problems you may run into
These warnings come from the company’s published cancellation process. Prepare for them before you contact support or start the online steps.
Service and equipment are separate
Built-in vehicle equipment stays with the vehicle; no return is stated.
Add-ons may need separate action
Review every active plan, line, add-on, or shipment rather than assuming one cancellation ends everything.
Cancellation is not a refund
No refunds for prepaid plans or plans included with a vehicle purchase or lease; other eligible situations may receive a prorated refund under current terms.
EXACT CHECKLIST
Cancellation steps
Tips and warnings
These warnings come from the company’s current rules. Our tips help you avoid common mistakes. Warnings are based on the company’s published process and our practical review.
- 01From the companyOfficial warning
Deleting the Guardian app does not cancel service.
- 02From the companyOfficial warning
Automatic Crash Response and Emergency Services stop when service ends.
- 03From the companyOfficial warning
OnStar and separate vehicle data plans or add-ons should each be checked.
- 04Practical tipMatch the charge first
Confirm that Onstar or the billing partner in this guide matches the charge on your statement.
- 05Practical tipScreenshot the starting status
Capture the active plan, next billing date, and billing provider before making changes.
- 06Practical tipUse the direct link
Use the direct link in this guide. Avoid search ads and services that charge to cancel for you.
Fees, deadlines and what happens next
When billing stops
Services continue through the end of the billing period, then OnStar safety and emergency services shut off.
Refund policy
No refunds for prepaid plans or plans included with a vehicle purchase or lease; other eligible situations may receive a prorated refund under current terms.
What proof to keep
Plan status • Cancellation confirmation • Billing-period end date • Refund response
If the company keeps charging
- Confirm the cancellation date and save your proof.
- Contact the company using the link or number above.
- Ask for written confirmation and a refund when appropriate.
- If unresolved, contact your payment provider promptly about dispute options.
Cancellation FAQs
What is the fastest way to cancel Onstar?
Start with the cancellation link above. Follow this order: 1) Open My Plans; 2) Cancel the plan; 3) Handle a sold vehicle; 4) Confirm the service end. Do not leave after merely submitting a request—continue until you can see an effective date or receive confirmation.
What should I prepare before cancelling Onstar?
Have the account holder’s name, account number, billing email or service address, and requested end date ready. Check the company name on your statement so you use the correct billing route. Deleting the Guardian app does not cancel service. Automatic Crash Response and Emergency Services stop when service ends.
When should I cancel Onstar, and when will billing stop?
Timing rule: OnStar says you may cancel at any time. Billing outcome: Services continue through the end of the billing period, then OnStar safety and emergency services shut off. Act before the stated cutoff, save the displayed end date, and check the next statement rather than assuming the request stopped an already scheduled charge.
Will Onstar charge a fee or give me a refund?
Cancellation fee or remaining balance: No cancellation fee stated. Refund rule: No refunds for prepaid plans or plans included with a vehicle purchase or lease; other eligible situations may receive a prorated refund under current terms. Ask the company to state the final charge and refund separately in writing; cancellation alone does not automatically create a refund. Equipment: Built-in vehicle equipment stays with the vehicle; no return is stated.
How do I prove that I cancelled Onstar?
Keep plan status, cancellation confirmation, billing-period end date, refund response. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.
What should I do if Onstar keeps charging me?
First compare the charge date with the saved effective date. Contact Onstar using the link or contact details above and send one clear timeline: cancellation request, confirmation, promised end date, and new charge. Ask for written correction and a refund. If the company does not resolve it, promptly give the same evidence to your payment provider and ask about its dispute deadline.