Deletion is not cancellation
Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.
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How to cancel Shopify
An eligible Shopify store owner can cancel the plan and deactivate the store from Settings. Shopify Plus stores must contact Plus Support, and outstanding app/domain charges need review before closure.
Last verified August 24, 2026 · Independent, not affiliated
50HardCancellation score
PATH AT A GLANCE5 steps
MethodOnline store-owner settings
Required noticeCancel before the next billing cycle; the store deactivates at the end of the current cycle after outstanding amounts are paid.
Early termination feeNo separate cancellation fee stated, but outstanding app usage, transaction, shipping-label, domain, and other account charges can remain due.
Equipment returnNone
Problems you may run into
These warnings come from the company’s published cancellation process. Prepare for them before you contact support or start the online steps.
Cutoff can trigger another charge
Cancel before the next billing cycle; the store deactivates at the end of the current cycle after outstanding amounts are paid.
A balance may survive cancellation
No separate cancellation fee stated, but outstanding app usage, transaction, shipping-label, domain, and other account charges can remain due.
Cancellation is not a refund
Shopify plans are generally non-refundable; suspected errors or special situations can be submitted to Support for review.
The last screen matters
Do not stop at a submitted request. Keep the final status, effective date, and written confirmation.
EXACT CHECKLIST
Cancellation steps
Tips and warnings
These warnings come from the company’s current rules. Our tips help you avoid common mistakes. Warnings are based on the company’s published process and our practical review.
- 01From the companyOfficial warning
Only the store owner can complete self-service deactivation; Shopify Support cannot do it for the owner.
- 02From the companyOfficial warning
Shopify Plus requires Plus Support.
- 03From the companyOfficial warning
Store information is retained for two years for possible reactivation, subject to Shopify's policy.
- 04Practical tipMatch the charge first
Confirm that Shopify or the billing partner in this guide matches the charge on your statement.
- 05Practical tipScreenshot the starting status
Capture the active plan, next billing date, and billing provider before making changes.
- 06Practical tipUse the direct link
Use the direct link in this guide. Avoid search ads and services that charge to cancel for you.
Fees, deadlines and what happens next
When billing stops
The subscription ends and the store deactivates at the end of the current billing cycle.
Refund policy
Shopify plans are generally non-refundable; suspected errors or special situations can be submitted to Support for review.
What proof to keep
Deactivation email • Billing-cycle end date • Final invoice • Domain and outside-app status
If the company keeps charging
- Confirm the cancellation date and save your proof.
- Contact the company using the link or number above.
- Ask for written confirmation and a refund when appropriate.
- If unresolved, contact your payment provider promptly about dispute options.
Cancellation FAQs
What is the fastest way to cancel Shopify?
Start with the cancellation link above. Follow this order: 1) Prepare the store; 2) Open the Plan page; 3) Choose full deactivation; 4) Confirm ownership; 5) Keep the confirmation. Do not leave after merely submitting a request—continue until you can see an effective date or receive confirmation.
What should I prepare before cancelling Shopify?
Have the account holder’s name, account number, billing email or service address, and requested end date ready. Check the company name on your statement so you use the correct billing route. Only the store owner can complete self-service deactivation; Shopify Support cannot do it for the owner. Shopify Plus requires Plus Support.
When should I cancel Shopify, and when will billing stop?
Timing rule: Cancel before the next billing cycle; the store deactivates at the end of the current cycle after outstanding amounts are paid. Billing outcome: The subscription ends and the store deactivates at the end of the current billing cycle. Act before the stated cutoff, save the displayed end date, and check the next statement rather than assuming the request stopped an already scheduled charge.
Will Shopify charge a fee or give me a refund?
Cancellation fee or remaining balance: No separate cancellation fee stated, but outstanding app usage, transaction, shipping-label, domain, and other account charges can remain due. Refund rule: Shopify plans are generally non-refundable; suspected errors or special situations can be submitted to Support for review. Ask the company to state the final charge and refund separately in writing; cancellation alone does not automatically create a refund.
How do I prove that I cancelled Shopify?
Keep deactivation email, billing-cycle end date, final invoice, domain and outside-app status. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.
What should I do if Shopify keeps charging me?
First compare the charge date with the saved effective date. Contact Shopify using the link or contact details above and send one clear timeline: cancellation request, confirmation, promised end date, and new charge. Ask for written correction and a refund. If the company does not resolve it, promptly give the same evidence to your payment provider and ask about its dispute deadline.