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How to cancel Squarespace

Cancel a Squarespace website from its Billing panel, then review every other subscription. Domains, Google Workspace, Acuity Scheduling, and Email Campaigns can keep billing after the website goes offline.

Last checked August 30, 2026We check the official route, billing timing, proof requirements and known exceptions. If something changed, tell us here.
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NOT SURE WHERE TO START?

Choose the right cancellation route

The company that appears on your receipt or statement controls the steps.

START HERE

What to check before you cancel

Check these five details first. They are the parts most likely to cause an extra charge or a second attempt.

Where to cancel
Online account or billing page
Deadline
Cancel before the relevant renewal. Monthly website service ends at the close of the billing cycle; an annual…
Money risk
No website cancellation fee is stated. Independent subscriptions can keep renewing until cancelled individually.
Proof to keep
Subscription inventory and Site and mailing-list exports
If it fails
Save a screenshot of the failed account page before you contact support.
FASTEST WAY TO CANCEL

Start on the official cancellation page

Open Billing and note the website, domains, Google Workspace, Acuity Scheduling, Email Campaigns, and Digital Products. They have separate renewal dates and are not all ended with the site.

How
Online Billing panel
Time to set aside
10–15 minutes
Watch for
Deletion is not cancellation
Open the official cancellation page
COMMON MISTAKES

Avoid these before you start

Do not delete the app and assume billing stops

For Squarespace, use the cancellation route shown here. App deletion, logout, or account deletion can leave the paid subscription active.

Check the company that actually bills you

Match the cancellation route to the name on your receipt, card statement, or account page.

Export data before access changes

For Squarespace, cancellation can reduce admin access, storage or product features. Export records, invoices, projects or files before confirming.

Save proof before closing the page

Keep subscription inventory, site and mailing-list exports, final cancellation confirmation until the next statement shows billing stopped.

IF THIS SOUNDS LIKE YOU

These are the side issues that most often confuse a Squarespace cancellation.

BEFORE YOU START

Know the deadline and final cost

How to cancelOnline Billing panel
Cancel byCancel before the relevant renewal. Monthly website service ends at the close of the billing cycle; an annual cancellation ends the site immediately.
When billing stopsA monthly website plan stops at the end of its billing cycle. Cancelling an annual website plan takes the site offline immediately.
Possible fee or balanceNo website cancellation fee is stated. Independent subscriptions can keep renewing until cancelled individually.
RefundsAnnual website plans are eligible for a refund when cancelled within 14 days of the first payment. Monthly website plans are not refundable. Domain and add-on refund rules differ.
Returns or final tasksNo equipment return. Export content and preserve domain, DNS, commerce, customer, and email access before the site expires.
Save this proofSubscription inventory · Site and mailing-list exports · Final cancellation confirmation · Website end date · Domain auto-renew status · Status of every add-on

Checked August 30, 2026. We compared these details with Squarespace Help Center

BEFORE YOU START

Where people tend to get caught out

A quick read now can prevent an extra bill or a second call later.

Deletion is not cancellation

Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.

Missing the cutoff may mean another bill

Cancel before the relevant renewal. Monthly website service ends at the close of the billing cycle; an annual cancellation ends the site immediately.

Returning equipment is a separate job

No equipment return. Export content and preserve domain, DNS, commerce, customer, and email access before the site expires.

Check every line and add-on

One cancellation may not end every active plan, line, shipment, or add-on.

Ask about the refund separately

Annual website plans are eligible for a refund when cancelled within 14 days of the first payment. Monthly website plans are not refundable. Domain and add-on refund rules differ.

Do not leave without proof

Save the final status, effective date, and written confirmation. A submitted request may not be the finish line.

STEP BY STEP

Cancel Squarespace

0 of 6 steps completeCheck each step as you go. Progress is saved on this device.
SIX THINGS TO KNOW

Small details that can save you trouble

Company rules are marked separately from our practical tips.

  1. 01
    Company ruleOfficial warning

    Cancelling the website does not automatically cancel domains, Google Workspace, Acuity Scheduling, or Email Campaigns.

  2. 02
    Company ruleOfficial warning

    Annual website cancellation takes the site offline immediately; monthly cancellation retains access through the cycle.

  3. 03
    Company ruleOfficial warning

    A domain registered more than five days ago usually cannot be refunded and must instead have auto-renew disabled.

  4. 04
    Company ruleOfficial warning

    Cancelling or expiring a domain can disrupt connected custom email.

  5. 05
    Company ruleOfficial warning

    Deleting a site is permanent and is different from cancelling its subscription.

  6. 06
    Practical tipRead the charge first

    Look for Squarespace, an app store, or another billing partner beside the charge. The name beside the payment tells you where to cancel.

Fees, deadlines and what happens next

When billing stops

A monthly website plan stops at the end of its billing cycle. Cancelling an annual website plan takes the site offline immediately.

Refund policy

Annual website plans are eligible for a refund when cancelled within 14 days of the first payment. Monthly website plans are not refundable. Domain and add-on refund rules differ.

What proof to keep

Subscription inventory • Site and mailing-list exports • Final cancellation confirmation • Website end date • Domain auto-renew status • Status of every add-on

IF IT DOES NOT WORK

What to do next

If the cancellation stalls, start with the situation that sounds closest to what happened with Squarespace.

If the company keeps charging

  1. Confirm the cancellation date and save your proof.
  2. Contact the company using the link or number above.
  3. Ask for written confirmation and a refund when appropriate.
  4. If unresolved, contact your payment provider promptly about dispute options.
COMMON QUESTIONS

What people usually want to know

What is the fastest way to cancel Squarespace?

Start with the cancellation link above. The quickest sequence is 1) List every Squarespace subscription; 2) Preserve the site and business records; 3) Choose when the website should end; 4) Complete the cancellation screens; 5) Decide what happens to the domain and email; 6) Check each service after the site is offline. Stay in the flow until you see an end date or receive written confirmation.

What should I prepare before cancelling Squarespace?

Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. Cancelling the website does not automatically cancel domains, Google Workspace, Acuity Scheduling, or Email Campaigns. Annual website cancellation takes the site offline immediately; monthly cancellation retains access through the cycle.

When should I cancel Squarespace, and when will billing stop?

Cancel before the relevant renewal. Monthly website service ends at the close of the billing cycle; an annual cancellation ends the site immediately. A monthly website plan stops at the end of its billing cycle. Cancelling an annual website plan takes the site offline immediately. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.

Will Squarespace charge a fee or give me a refund?

Fees or a remaining balance: No website cancellation fee is stated. Independent subscriptions can keep renewing until cancelled individually. Refunds: Annual website plans are eligible for a refund when cancelled within 14 days of the first payment. Monthly website plans are not refundable. Domain and add-on refund rules differ. Ask support to list the final charge and any refund separately in writing. Returns or final tasks: No equipment return. Export content and preserve domain, DNS, commerce, customer, and email access before the site expires.

How do I prove that I cancelled Squarespace?

Keep subscription inventory, site and mailing-list exports, final cancellation confirmation, website end date, domain auto-renew status, status of every add-on. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

What should I do if Squarespace keeps charging me?

Compare the new charge with the effective date on your confirmation. Then contact Squarespace with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.

SOURCES

Check the original instructions

Company instructions and terms come first. If a link has moved or the steps no longer match, send us a correction.

Cancel your website subscription Squarespace Help Center · Checked August 30, 2026Company sourceRefund policies for your Squarespace subscriptions Squarespace Help Center · Checked August 30, 2026Company sourceCanceling a Squarespace domain Squarespace Help Center · Checked August 30, 2026Company source
WHAT TO WATCH FOR

One cancellation issue we found

Current company instructions, regulator findings and customer reports are labeled separately. That way you can see what is official, what is reported and what is older context.

Comparison preventionTrick wordingForced action

Cancel Squarespace service and return the equipment separately

Cancel a Squarespace website from its Billing panel, then review every other subscription. Domains, Google Workspace, Acuity Scheduling, and Email Campaigns can keep billing after the website goes offline. Timing: Cancel before the relevant renewal. Monthly website service ends at the close of the billing cycle; an annual cancellation ends the site immediately. No website cancellation fee is stated. Independent subscriptions can keep renewing until cancelled individually. A monthly website plan stops at the end of its billing cycle. Cancelling an annual website plan takes the site offline immediately. After cancellation: No equipment return. Export content and preserve domain, DNS, commerce, customer, and email access before the site expires. Cancelling the website does not automatically cancel domains, Google Workspace, Acuity Scheduling, or Email Campaigns. Annual website cancellation takes the site offline immediately; monthly cancellation retains access through the cycle.

Squarespace Help Center · current corroborated evidence · Checked August 27, 2026

Read the original source
How we decide what belongs here →
IF YOU NEED HELP

Who to contact and what to ask for

Try your account first
Phone
We could not confirm a public number for this route
Hours
The sources we checked do not list hours
Who to ask for
Ask for billing or customer support
Menu path or request
List every Squarespace subscription → Preserve the site and business records → Choose when the website should end → Complete the cancellation screens

If the online route fails

The normal Squarespace route is self-service. If the cancellation control is missing or fails, tell support: “I cannot complete the published online cancellation path. Please end renewal, confirm the effective date and final charge, and send written confirmation.”

Have this ready

  • Account holder name and billing ZIP code
  • Plan, membership or account identifier
  • Requested cancellation date
  • Subscription inventory
  • Site and mailing-list exports
  • Final cancellation confirmation
  • Website end date
  • Domain auto-renew status

Before you end the call or chat

  • Cancellation effective date
  • Final charge or zero balance
  • Final cancellation confirmation
  • Website end date
If support does not fix itA phone number appears here only when we can confirm it in a company source. Ask for the team shown above rather than a particular employee.
See the next step
AFTER YOU CANCEL

What happens to billing, refunds, and access

If the published rules leave something unanswered, you will see that instead of a guess.

How much notice you need
Cancel before the relevant renewal. Monthly website service ends at the close of the billing cycle; an annual cancellation ends the site immediately.
Last safe date to act
Cancel before the relevant renewal. Monthly website service ends at the close of the billing cycle; an annual cancellation ends the site immediately.
Money you may still owe
No website cancellation fee is stated. Independent subscriptions can keep renewing until cancelled individually.
Refunds and unused time
Annual website plans are eligible for a refund when cancelled within 14 days of the first payment. Monthly website plans are not refundable. Domain and add-on refund rules differ.
Equipment to return
No equipment return. Export content and preserve domain, DNS, commerce, customer, and email access before the site expires.
When the charges stop
A monthly website plan stops at the end of its billing cycle. Cancelling an annual website plan takes the site offline immediately.
Proof that it is done
Final cancellation confirmation • Domain auto-renew status • Status of every add-on
If another company bills you
We did not find a separate third-party billing route
Where the cancel option works
The published route works in the app and on the web
LAST CHECKED

Guide history

We note meaningful changes to the cancellation process here. Found a moved button, new fee, or dead link? Report it.

  1. Rebuilt the guide around the current Billing flow, immediate-versus-cycle-end timing, 14-day annual refund window, separate add-ons and domain and email consequences.

  2. Rechecked the website cancellation article and the separate billing treatment for domains and add-ons.

  3. Rechecked the cancellation route, timing, billing outcome, proof to keep and official links.

  4. Published the company-specific cancellation guide from official material.

HELP KEEP THIS CURRENT

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