How to cancel Surfshark

Start with the cancellation link above. The quickest sequence is 1) Identify the purchase channel; 2) Open Payments; 3) Cancel renewal; 4) Use the provider route if necessary; 5) Verify expiration; 6) Check the renewal date; 7) Save the cancellation record. Stay in the flow until you see an end date or receive written confirmation.

Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. Cancellation of renewal and a refund request are separate actions. Store-managed changes might not appear in Surfshark account settings.

Cancel before the renewal date shown. Access remains active until the end of the current billing period; future automatic payments stop. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.

Fees or a remaining balance: No cancellation fee stated. Refunds: Unused time is not automatically refunded. Eligible purchases can use Surfshark's separate 30-day refund process. Ask support to list the final charge and any refund separately in writing.

Keep purchase channel, renewal-off status, expiration date, confirmation. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

Compare the new charge with the effective date on your confirmation. Then contact Surfshark with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.