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How to cancel Ubisoft Plus

Ubisoft+ bought from Ubisoft cancels in the Ubisoft Store account; Xbox, PlayStation, Amazon Luna, or another platform must be cancelled with that seller. Access continues through the current term, while catalog games and subscription-only benefits end afterward.

Last checked August 26, 2026We check the official route, billing timing, proof requirements and known exceptions. If something changed, tell us here.
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NOT SURE WHERE TO START?

Choose the right cancellation route

The company that appears on your receipt or statement controls the steps.

START HERE

What to check before you cancel

Check these five details first. They are the parts most likely to cause an extra charge or a second attempt.

Where to cancel
Online account or billing page
Deadline
Cancel before the next renewal displayed by Ubisoft or the billing platform.
Money risk
No cancellation fee is stated.
Proof to keep
Purchase receipt and Original billing platform
If it fails
Save a screenshot of the failed account page before you contact support.
FASTEST WAY TO CANCEL

Start on the official cancellation page

Check the receipt and account for direct Ubisoft billing or a console, Luna, or other platform subscription.

How
Ubisoft Store or original platform
Time to set aside
10–15 minutes
Watch for
Check who took the payment
Open the official cancellation page
COMMON MISTAKES

Avoid these before you start

Do not delete the app and assume billing stops

For Ubisoft Plus, use the cancellation route shown here. App deletion, logout, or account deletion can leave the paid subscription active.

Check the company that actually bills you

Match the cancellation route to the name on your receipt, card statement, or account page.

Check what still continues after cancellation

For Ubisoft Plus, make sure add-ons, renewals, free accounts, stored payment methods and third-party billing are handled separately when they apply.

Save proof before closing the page

Keep purchase receipt, original billing platform, renewal-off confirmation until the next statement shows billing stopped.

IF THIS SOUNDS LIKE YOU

These are the side issues that most often confuse a Ubisoft Plus cancellation.

BEFORE YOU START

Know the deadline and final cost

How to cancelUbisoft Store or original platform
Cancel byCancel before the next renewal displayed by Ubisoft or the billing platform.
When billing stopsAt the end of the current subscription period after renewal is turned off.
Possible fee or balanceNo cancellation fee is stated.
RefundsThe current period is generally non-refundable outside applicable withdrawal rights; platform purchases follow that platform's terms.
Returns or final tasksNone. Save needed game and account records; subscription-only access ends with the plan.
Save this proofPurchase receipt · Original billing platform · Renewal-off confirmation · Paid-through date · List of subscription-only benefits

Checked August 26, 2026. We compared these details with Ubisoft

BEFORE YOU START

Where people tend to get caught out

A quick read now can prevent an extra bill or a second call later.

Check who took the payment

The company providing the service may not control the charge. Look at the receipt or card statement before choosing a cancellation route.

Deletion is not cancellation

Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.

Missing the cutoff may mean another bill

Cancel before the next renewal displayed by Ubisoft or the billing platform.

Ask about the refund separately

The current period is generally non-refundable outside applicable withdrawal rights; platform purchases follow that platform's terms.

Do not leave without proof

Save the final status, effective date, and written confirmation. A submitted request may not be the finish line.

WHAT TO SAY

A short request that covers the essentials

Add your own details where marked. Never send a password, full card number, or Social Security number.

Phone script

Use this only if Ubisoft Plus lists a support number for your plan.

Hello. Please cancel my Ubisoft Plus service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Before we finish, please confirm that automatic renewal and every add-on I named are turned off.

Email or chat message

Send this through the email, chat, contact form, or written-notice route listed in your agreement.

Subject: Cancellation request for account [ACCOUNT NUMBER]

Hello,

Please cancel my Ubisoft Plus service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL].

Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation.

Please reply in writing when the cancellation has been processed.

Thank you,
[FULL NAME]
STEP BY STEP

Cancel Ubisoft Plus

0 of 6 steps completeCheck each step as you go. Progress is saved on this device.
SIX THINGS TO KNOW

Small details that can save you trouble

Company rules are marked separately from our practical tips.

  1. 01
    Company ruleOfficial warning

    Third-party subscriptions must be cancelled with that platform.

  2. 02
    Company ruleOfficial warning

    Cancelling Ubisoft+ does not refund the current period automatically.

  3. 03
    Company ruleOfficial warning

    Catalog games and subscription benefits can become unavailable even though the Ubisoft account remains.

  4. 04
    Practical tipRead the charge first

    Look for Ubisoft Plus, an app store, or another billing partner beside the charge. The name beside the payment tells you where to cancel.

  5. 05
    Practical tipTake a before screenshot

    Capture the active plan, next billing date, and billing provider before changing anything.

  6. 06
    Practical tipSkip the search ads

    Use the official link in this guide. A third-party cancellation service may ask for money or account details you do not need to share.

Fees, deadlines and what happens next

When billing stops

At the end of the current subscription period after renewal is turned off.

Refund policy

The current period is generally non-refundable outside applicable withdrawal rights; platform purchases follow that platform's terms.

What proof to keep

Purchase receipt • Original billing platform • Renewal-off confirmation • Paid-through date • List of subscription-only benefits

IF IT DOES NOT WORK

What to do next

If the cancellation stalls, start with the situation that sounds closest to what happened with Ubisoft Plus.

If the company keeps charging

  1. Confirm the cancellation date and save your proof.
  2. Contact the company using the link or number above.
  3. Ask for written confirmation and a refund when appropriate.
  4. If unresolved, contact your payment provider promptly about dispute options.
COMMON QUESTIONS

What people usually want to know

What is the fastest way to cancel Ubisoft Plus?

Start with the cancellation link above. The quickest sequence is 1) Identify the seller; 2) Review what access will disappear; 3) Cancel with the seller; 4) Save the paid-through date; 5) See what has already been billed; 6) Check the next statement. Stay in the flow until you see an end date or receive written confirmation.

What should I prepare before cancelling Ubisoft Plus?

Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. Third-party subscriptions must be cancelled with that platform. Cancelling Ubisoft+ does not refund the current period automatically.

When should I cancel Ubisoft Plus, and when will billing stop?

Cancel before the next renewal displayed by Ubisoft or the billing platform. At the end of the current subscription period after renewal is turned off. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.

Will Ubisoft Plus charge a fee or give me a refund?

Fees or a remaining balance: No cancellation fee is stated. Refunds: The current period is generally non-refundable outside applicable withdrawal rights; platform purchases follow that platform's terms. Ask support to list the final charge and any refund separately in writing.

How do I prove that I cancelled Ubisoft Plus?

Keep purchase receipt, original billing platform, renewal-off confirmation, paid-through date, list of subscription-only benefits. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

What should I do if Ubisoft Plus keeps charging me?

Compare the new charge with the effective date on your confirmation. Then contact Ubisoft Plus with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.

SOURCES

Check the original instructions

Company instructions and terms come first. If a link has moved or the steps no longer match, send us a correction.

Ubisoft+ subscription terms Ubisoft · Checked August 26, 2026Company sourceUbisoft Store refund policy Ubisoft · Checked August 26, 2026Company source
WHAT TO WATCH FOR

One cancellation issue we found

Current company instructions, regulator findings and customer reports are labeled separately. That way you can see what is official, what is reported and what is older context.

Comparison prevention

Check who bills Ubisoft Plus before you cancel

Ubisoft+ bought from Ubisoft cancels in the Ubisoft Store account; Xbox, PlayStation, Amazon Luna, or another platform must be cancelled with that seller. Access continues through the current term, while catalog games and subscription-only benefits end afterward. Timing: Cancel before the next renewal displayed by Ubisoft or the billing platform. No cancellation fee is stated. At the end of the current subscription period after renewal is turned off. Third-party subscriptions must be cancelled with that platform. Cancelling Ubisoft+ does not refund the current period automatically.

Ubisoft · current corroborated evidence · Checked August 27, 2026

Read the original source
How we decide what belongs here →
IF YOU NEED HELP

Who to contact and what to ask for

Try your account first
Phone
We could not confirm a public number for this route
Hours
The sources we checked do not list hours
Who to ask for
Ask for billing or customer support
Menu path or request
Identify the seller → Review what access will disappear → Cancel with the seller → Save the paid-through date

If the online route fails

The normal Ubisoft Plus route is self-service. If the cancellation control is missing or fails, tell support: “I cannot complete the published online cancellation path. Please end renewal, confirm the effective date and final charge, and send written confirmation.”

Have this ready

  • Account holder name and billing ZIP code
  • Plan, membership or account identifier
  • Requested cancellation date
  • Purchase receipt
  • Original billing platform
  • Renewal-off confirmation
  • Paid-through date
  • List of subscription-only benefits

Before you end the call or chat

  • Cancellation effective date
  • Final charge or zero balance
  • Purchase receipt
  • Renewal-off confirmation
If support does not fix itA phone number appears here only when we can confirm it in a company source. Ask for the team shown above rather than a particular employee.
See the next step
AFTER YOU CANCEL

What happens to billing, refunds, and access

If the published rules leave something unanswered, you will see that instead of a guess.

How much notice you need
Cancel before the next renewal displayed by Ubisoft or the billing platform.
Last safe date to act
Cancel before the next renewal displayed by Ubisoft or the billing platform.
Money you may still owe
No cancellation fee is stated.
Refunds and unused time
The current period is generally non-refundable outside applicable withdrawal rights; platform purchases follow that platform's terms.
Equipment to return
We did not find an equipment return requirement
When the charges stop
At the end of the current subscription period after renewal is turned off.
Proof that it is done
Purchase receipt • Renewal-off confirmation
If another company bills you
We did not find a separate third-party billing route
Where the cancel option works
The published route works in the app and on the web
LAST CHECKED

Guide history

We note meaningful changes to the cancellation process here. Found a moved button, new fee, or dead link? Report it.

  1. Rechecked the cancellation route, timing, billing outcome, proof to keep and official links.

  2. Published the company-specific cancellation guide from official material.

HELP KEEP THIS CURRENT

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