Deletion is not cancellation
Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.
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How to cancel Wix
Wix site plans can be set not to renew from Premium Subscriptions. Domains, mailboxes, apps, and other subscriptions are separate and must each be reviewed.
Last verified August 24, 2026 · Independent, not affiliated
60HardCancellation score
PATH AT A GLANCE5 steps
MethodOnline
Required noticeTurn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three weeks before expiration.
Early termination feeNo cancellation fee stated. Outstanding usage-based charges remain payable.
Equipment returnDomains may be transferred or allowed to expire; preserve transfer credentials and timing if keeping one.
Problems you may run into
These warnings come from the company’s published cancellation process. Prepare for them before you contact support or start the online steps.
Cutoff can trigger another charge
Turn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three weeks before expiration.
A balance may survive cancellation
No cancellation fee stated. Outstanding usage-based charges remain payable.
Service and equipment are separate
Domains may be transferred or allowed to expire; preserve transfer credentials and timing if keeping one.
The last screen matters
Do not stop at a submitted request. Keep the final status, effective date, and written confirmation.
EXACT CHECKLIST
Cancellation steps
Tips and warnings
These warnings come from the company’s current rules. Our tips help you avoid common mistakes. Warnings are based on the company’s published process and our practical review.
- 01From the companyOfficial warning
Closing the account, deleting a site, and cancelling a subscription are different actions.
- 02From the companyOfficial warning
Site plans, domains, business email, and apps must be cancelled separately.
- 03From the companyOfficial warning
The renewal attempt can occur before the displayed expiration date.
- 04From the companyOfficial warning
Cancellation during the first 14 days can end the plan immediately rather than preserve access.
- 05Practical tipMatch the charge first
Confirm that Wix or the billing partner in this guide matches the charge on your statement.
- 06Practical tipScreenshot the starting status
Capture the active plan, next billing date, and billing provider before making changes.
Fees, deadlines and what happens next
When billing stops
Outside the initial refund window, the plan remains active until expiration and then ends. Each separate product follows its own status.
Refund policy
First-time Studio and Premium purchases and upgrades have a 14-day refund period; cancelling within it ends the plan immediately and produces a full refund. Other refund rules vary.
What proof to keep
Upcoming payment date • Renewal-off status for each product • Plan expiration • Confirmation messages
If the company keeps charging
- Confirm the cancellation date and save your proof.
- Contact the company using the link or number above.
- Ask for written confirmation and a refund when appropriate.
- If unresolved, contact your payment provider promptly about dispute options.
Cancellation FAQs
What is the fastest way to cancel Wix?
Start with the cancellation link above. Follow this order: 1) Inventory every subscription; 2) Check the upcoming payment date; 3) Cancel the site plan; 4) Confirm again; 5) Cancel related products separately. Do not leave after merely submitting a request—continue until you can see an effective date or receive confirmation.
What should I prepare before cancelling Wix?
Have the account holder’s name, account number, billing email or service address, and requested end date ready. Check the company name on your statement so you use the correct billing route. Closing the account, deleting a site, and cancelling a subscription are different actions. Site plans, domains, business email, and apps must be cancelled separately.
When should I cancel Wix, and when will billing stop?
Timing rule: Turn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three weeks before expiration. Billing outcome: Outside the initial refund window, the plan remains active until expiration and then ends. Each separate product follows its own status. Act before the stated cutoff, save the displayed end date, and check the next statement rather than assuming the request stopped an already scheduled charge.
Will Wix charge a fee or give me a refund?
Cancellation fee or remaining balance: No cancellation fee stated. Outstanding usage-based charges remain payable. Refund rule: First-time Studio and Premium purchases and upgrades have a 14-day refund period; cancelling within it ends the plan immediately and produces a full refund. Other refund rules vary. Ask the company to state the final charge and refund separately in writing; cancellation alone does not automatically create a refund. Equipment: Domains may be transferred or allowed to expire; preserve transfer credentials and timing if keeping one.
How do I prove that I cancelled Wix?
Keep upcoming payment date, renewal-off status for each product, plan expiration, confirmation messages. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.
What should I do if Wix keeps charging me?
First compare the charge date with the saved effective date. Contact Wix using the link or contact details above and send one clear timeline: cancellation request, confirmation, promised end date, and new charge. Ask for written correction and a refund. If the company does not resolve it, promptly give the same evidence to your payment provider and ask about its dispute deadline.