For Wix, use the cancellation route shown here. App deletion, logout, or account deletion can leave the paid subscription active.
Home / Software and digital services / Wix
Checked against more than one source3 sources checked1 useful screenshot
How to cancel Wix
Wix site plans can be set not to renew from Premium Subscriptions. Domains, mailboxes, apps, and other subscriptions are separate and must each be reviewed.
Last checked August 26, 2026We check the official route, billing timing, proof requirements and known exceptions. If something changed, tell us here.
60HardCancellation score
Higher means harder to cancelHow the score works →NOT SURE WHERE TO START?
Choose the right cancellation route
The company that appears on your receipt or statement controls the steps.
START HERE
What to check before you cancel
Check these five details first. They are the parts most likely to cause an extra charge or a second attempt.
- Where to cancel
- Online account or billing page
- Deadline
- Turn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three…
- Money risk
- No cancellation fee stated. Outstanding usage-based charges remain payable.
- Proof to keep
- Upcoming payment date and Renewal-off status for each product
- If it fails
- Save a screenshot of the failed account page before you contact support.
FASTEST WAY TO CANCEL
Start on the official cancellation page
Open Premium Subscriptions and list each site plan, domain, mailbox, app, and other recurring product.
- How
- Online
- Time to set aside
- 10–15 minutes
- Watch for
- Deletion is not cancellation
Avoid these before you start
Match the cancellation route to the name on your receipt, card statement, or account page.
For Wix, cancellation can reduce admin access, storage or product features. Export records, invoices, projects or files before confirming.
Keep upcoming payment date, renewal-off status for each product, plan expiration until the next statement shows billing stopped.
IF THIS SOUNDS LIKE YOU
Pick the shortcut that fits your situation
These are the side issues that most often confuse a Wix cancellation.
BEFORE YOU START
Know the deadline and final cost
How to cancelOnline
Cancel byTurn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three weeks before expiration.
When billing stopsOutside the initial refund window, the plan remains active until expiration and then ends. Each separate product follows its own status.
Possible fee or balanceNo cancellation fee stated. Outstanding usage-based charges remain payable.
RefundsFirst-time Studio and Premium purchases and upgrades have a 14-day refund period; cancelling within it ends the plan immediately and produces a full refund. Other refund rules vary.
Returns or final tasksDomains may be transferred or allowed to expire; preserve transfer credentials and timing if keeping one.
Save this proofUpcoming payment date · Renewal-off status for each product · Plan expiration · Confirmation messages
Checked August 26, 2026. We compared these details with Wix Help Center
Where people tend to get caught out
A quick read now can prevent an extra bill or a second call later.
Deletion is not cancellation
Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.
Missing the cutoff may mean another bill
Turn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three weeks before expiration.
Cancellation may not clear the balance
No cancellation fee stated. Outstanding usage-based charges remain payable.
Returning equipment is a separate job
Domains may be transferred or allowed to expire; preserve transfer credentials and timing if keeping one.
Do not leave without proof
Save the final status, effective date, and written confirmation. A submitted request may not be the finish line.
STEP BY STEP
Cancel Wix
0 of 7 steps completeCheck each step as you go. Progress is saved on this device.
Small details that can save you trouble
Company rules are marked separately from our practical tips.
- 01Company ruleOfficial warning
Closing the account, deleting a site, and cancelling a subscription are different actions.
- 02Company ruleOfficial warning
Site plans, domains, business email, and apps must be cancelled separately.
- 03Company ruleOfficial warning
The renewal attempt can occur before the displayed expiration date.
- 04Company ruleOfficial warning
Cancellation during the first 14 days can end the plan immediately rather than preserve access.
- 05Practical tipRead the charge first
Look for Wix, an app store, or another billing partner beside the charge. The name beside the payment tells you where to cancel.
- 06Practical tipTake a before screenshot
Capture the active plan, next billing date, and billing provider before changing anything.
Fees, deadlines and what happens next
When billing stops
Outside the initial refund window, the plan remains active until expiration and then ends. Each separate product follows its own status.
Refund policy
First-time Studio and Premium purchases and upgrades have a 14-day refund period; cancelling within it ends the plan immediately and produces a full refund. Other refund rules vary.
What proof to keep
Upcoming payment date • Renewal-off status for each product • Plan expiration • Confirmation messages
IF IT DOES NOT WORK
What to do next
If the cancellation stalls, start with the situation that sounds closest to what happened with Wix.
If the company keeps charging
- Confirm the cancellation date and save your proof.
- Contact the company using the link or number above.
- Ask for written confirmation and a refund when appropriate.
- If unresolved, contact your payment provider promptly about dispute options.
What people usually want to know
What is the fastest way to cancel Wix?
Start with the cancellation link above. The quickest sequence is 1) Inventory every subscription; 2) Check the upcoming payment date; 3) Cancel the site plan; 4) Confirm again; 5) Cancel related products separately; 6) Find your cancellation cutoff; 7) Make sure the charge is gone. Stay in the flow until you see an end date or receive written confirmation.
What should I prepare before cancelling Wix?
Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. Closing the account, deleting a site, and cancelling a subscription are different actions. Site plans, domains, business email, and apps must be cancelled separately.
When should I cancel Wix, and when will billing stop?
Turn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three weeks before expiration. Outside the initial refund window, the plan remains active until expiration and then ends. Each separate product follows its own status. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.
Will Wix charge a fee or give me a refund?
Fees or a remaining balance: No cancellation fee stated. Outstanding usage-based charges remain payable. Refunds: First-time Studio and Premium purchases and upgrades have a 14-day refund period; cancelling within it ends the plan immediately and produces a full refund. Other refund rules vary. Ask support to list the final charge and any refund separately in writing. Returns or final tasks: Domains may be transferred or allowed to expire; preserve transfer credentials and timing if keeping one.
How do I prove that I cancelled Wix?
Keep upcoming payment date, renewal-off status for each product, plan expiration, confirmation messages. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.
What should I do if Wix keeps charging me?
Compare the new charge with the effective date on your confirmation. Then contact Wix with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.
Check the original instructions
Company instructions and terms come first. If a link has moved or the steps no longer match, send us a correction.
Turning Off Auto Renewal for a Wix Site Plan Wix Help Center · Checked August 26, 2026Company sourceClosing Your Wix Account Wix Help Center · Checked August 26, 2026Company sourceWix official account or cancellation route Wix · Checked August 26, 2026Company sourceWHAT TO WATCH FOR
One cancellation issue we found
Current company instructions, regulator findings and customer reports are labeled separately. That way you can see what is official, what is reported and what is older context.
Cancel Wix service and return the equipment separately
Wix site plans can be set not to renew from Premium Subscriptions. Domains, mailboxes, apps, and other subscriptions are separate and must each be reviewed. Timing: Turn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three weeks before expiration. No cancellation fee stated. Outstanding usage-based charges remain payable. Outside the initial refund window, the plan remains active until expiration and then ends. Each separate product follows its own status. After cancellation: Domains may be transferred or allowed to expire; preserve transfer credentials and timing if keeping one. Closing the account, deleting a site, and cancelling a subscription are different actions. Site plans, domains, business email, and apps must be cancelled separately.
Wix Help Center · current corroborated evidence · Checked August 27, 2026
Read the original sourceIF YOU NEED HELP
Try your account firstWho to contact and what to ask for
- Phone
- We could not confirm a public number for this route
- Hours
- The sources we checked do not list hours
- Who to ask for
- Ask for billing or customer support
- Menu path or request
- Inventory every subscription → Check the upcoming payment date → Cancel the site plan → Confirm again
If the online route fails
The normal Wix route is self-service. If the cancellation control is missing or fails, tell support: “I cannot complete the published online cancellation path. Please end renewal, confirm the effective date and final charge, and send written confirmation.”
Have this ready
- Account holder name and billing ZIP code
- Plan, membership or account identifier
- Requested cancellation date
- Upcoming payment date
- Renewal-off status for each product
- Plan expiration
- Confirmation messages
Before you end the call or chat
- Cancellation effective date
- Final charge or zero balance
- Confirmation messages
If support does not fix itA phone number appears here only when we can confirm it in a company source. Ask for the team shown above rather than a particular employee.
See the next step AFTER YOU CANCEL
What happens to billing, refunds, and access
If the published rules leave something unanswered, you will see that instead of a guess.
- How much notice you need
- Turn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three weeks before expiration.
- Last safe date to act
- Turn off auto renewal before the Upcoming payment date. Wix may attempt yearly and multi-year renewals up to three weeks before expiration.
- Money you may still owe
- No cancellation fee stated. Outstanding usage-based charges remain payable.. Outside the initial refund window, the plan remains active until expiration and then ends. Each separate product follows its own status.
- Refunds and unused time
- First-time Studio and Premium purchases and upgrades have a 14-day refund period; cancelling within it ends the plan immediately and produces a full refund. Other refund rules vary.
- Equipment to return
- Domains may be transferred or allowed to expire; preserve transfer credentials and timing if keeping one.
- When the charges stop
- Outside the initial refund window, the plan remains active until expiration and then ends. Each separate product follows its own status.
- Proof that it is done
- Renewal-off status for each product • Confirmation messages
- If another company bills you
- We did not find a separate third-party billing route
- Where the cancel option works
- The published route works in the app and on the web
LAST CHECKED
Guide history
We note meaningful changes to the cancellation process here. Found a moved button, new fee, or dead link? Report it.
Rechecked the cancellation route, timing, billing outcome, proof to keep and official links.
Published the company-specific cancellation guide from official material.
Did these steps work?
Choose the closest answer. Do not include personal information.