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How to cancel Constant Contact

Last checked August 26, 2026We check the official route, billing timing, proof requirements and known exceptions. If something changed, tell us here.

60HardCancellation score

Higher means harder to cancelHow the score works →

NOT SURE WHERE TO START?

Choose the right cancellation route

The company that appears on your receipt or statement controls the steps.

START HERE

What to check before you cancel

Check these five details first. They are the parts most likely to cause an extra charge or a second attempt.

Where to cancel: Online account or billing page
Deadline: Contact Billing Support before the next billing date.
Money risk: No cancellation fee is stated. Prepayments are non-refundable.
Proof to keep: Call reference and Cancellation date
If it fails: Ask for a supervisor, a reference number and written confirmation.

FASTEST WAY TO CANCEL

Start on the official cancellation page

Save contacts, reports, campaign assets, invoices, and the Unsubscribed list before the cancellation date.

How: Phone
Time to set aside: 20–30 minutes
Watch for: Check who took the payment

Open the official cancellation page Call the cancellation team855-229-5506

COMMON MISTAKES

Avoid these before you start

Do not delete the app and assume billing stops

For Constant Contact, use the cancellation route shown here. App deletion, logout, or account deletion can leave the paid subscription active.

Check the company that actually bills you

Match the cancellation route to the name on your receipt, card statement, or account page.

Export data before access changes

For Constant Contact, cancellation can reduce admin access, storage or product features. Export records, invoices, projects or files before confirming.

Save proof before closing the page

Keep call reference, cancellation date, confirmation email until the next statement shows billing stopped.

IF THIS SOUNDS LIKE YOU

Pick the shortcut that fits your situation

These are the side issues that most often confuse a Constant Contact cancellation.

BEFORE YOU START

Know the deadline and final cost

How to cancelPhone

Cancel byContact Billing Support before the next billing date.

When billing stopsThe account is scheduled to cancel on the next billing date and remains usable until then.

Possible fee or balanceNo cancellation fee is stated. Prepayments are non-refundable.

RefundsEligible first-time base email plans may receive a refund when cancelled within 30 days of first payment, after uploading contacts and sending an email. Add-ons and services are excluded, and the refund must be requested during the call.

Returns or final tasksNone. Preserve the Unsubscribed list because those contacts cannot be emailed again without fresh opt-in.

Save this proofCall reference · Cancellation date · Confirmation email · Refund request and result · Data exports

Checked August 26, 2026. We compared these details with Constant Contact Knowledge Base

BEFORE YOU START

Where people tend to get caught out

A quick read now can prevent an extra bill or a second call later.

Check who took the payment

The company providing the service may not control the charge. Look at the receipt or card statement before choosing a cancellation route.

Deletion is not cancellation

Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.

Missing the cutoff may mean another bill

Contact Billing Support before the next billing date.

Check every line and add-on

One cancellation may not end every active plan, line, shipment, or add-on.

Ask about the refund separately

Eligible first-time base email plans may receive a refund when cancelled within 30 days of first payment, after uploading contacts and sending an email. Add-ons and services are excluded, and the refund must be requested during the call.

Do not leave without proof

Save the final status, effective date, and written confirmation. A submitted request may not be the finish line.

WHAT TO SAY

A short request that covers the essentials

Add your own details where marked. Never send a password, full card number, or Social Security number.

Phone script

Call 855-229-5506.

Hello. Please cancel my Constant Contact service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Before we finish, please confirm that automatic renewal and every add-on I named are turned off.

Email or chat message

Send this through the email, chat, contact form, or written-notice route listed in your agreement.

Subject: Cancellation request for account [ACCOUNT NUMBER]

Hello,

Please cancel my Constant Contact service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL].

Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation.

Please reply in writing when the cancellation has been processed.

Thank you,
[FULL NAME]

STEP BY STEP

Cancel Constant Contact

0 of 6 steps completeCheck each step as you go. Progress is saved on this device.

1Export what must be retainedSave contacts, reports, campaign assets, invoices, and the Unsubscribed list before the cancellation date.
What this showsThe official “Cancel your account” page shows the information used for this step: export what must be retained.Desktop · Captured August 25, 2026
2Check billing and refund timingNote the next billing date, prepayment term, add-ons, and whether the first payment was within 30 days.
3Call Billing SupportCall 855-229-5506 in the US or Canada with the account username and request cancellation before the next billing date.
4Request any eligible refund explicitlyOnline cancellation does not automatically process the 30-day guarantee. Ask the Billing Support Specialist during the call and require the confirmation email within 24 hours.
5See what has already been billedNow compare the next charge with this rule: Contact Billing Support before the next billing date. If the statement names a payment partner, use that partner’s cancellation route.
6Check the next statementCompare the confirmation date with the next statement. The account is scheduled to cancel on the next billing date and remains usable until then. Keep call reference, cancellation date, confirmation email, refund request and result, data exports. Eligible first-time base email plans may receive a refund when cancelled within 30 days of first payment, after uploading contacts and sending an email. Add-ons and services are excluded, and the refund must be requested during the call. The return rule is separate: None. Preserve the Unsubscribed list because those contacts cannot be emailed again without fresh opt-in.

SIX THINGS TO KNOW

Small details that can save you trouble

Company rules are marked separately from our practical tips.

01
Company ruleOfficial warning
Stopping campaigns does not cancel the account.
02
Company ruleOfficial warning
The 30-day guarantee is not automatic.
03
Company ruleOfficial warning
Free trials end on their own unless account deletion is needed.
04
Practical tipRead the charge first
Look for Constant Contact, an app store, or another billing partner beside the charge. The name beside the payment tells you where to cancel.
05
Practical tipTake a before screenshot
Capture the active plan, next billing date, and billing provider before changing anything.
06
Practical tipSkip the search ads
Use the official link in this guide. A third-party cancellation service may ask for money or account details you do not need to share.

Fees, deadlines and what happens next

When billing stops

The account is scheduled to cancel on the next billing date and remains usable until then.

Refund policy

What proof to keep

Call reference • Cancellation date • Confirmation email • Refund request and result • Data exports

IF IT DOES NOT WORK

What to do next

If the cancellation stalls, start with the situation that sounds closest to what happened with Constant Contact.

If the company keeps charging

Confirm the cancellation date and save your proof.
Contact the company using the link or number above.
Ask for written confirmation and a refund when appropriate.
If unresolved, contact your payment provider promptly about dispute options.

COMMON QUESTIONS

What people usually want to know

What is the fastest way to cancel Constant Contact?

Start with the cancellation link above. The quickest sequence is 1) Export what must be retained; 2) Check billing and refund timing; 3) Call Billing Support; 4) Request any eligible refund explicitly; 5) See what has already been billed; 6) Check the next statement. Stay in the flow until you see an end date or receive written confirmation.

What should I prepare before cancelling Constant Contact?

Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. Stopping campaigns does not cancel the account. The 30-day guarantee is not automatic.

When should I cancel Constant Contact, and when will billing stop?

Contact Billing Support before the next billing date. The account is scheduled to cancel on the next billing date and remains usable until then. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.

Will Constant Contact charge a fee or give me a refund?

Fees or a remaining balance: No cancellation fee is stated. Prepayments are non-refundable. Refunds: Eligible first-time base email plans may receive a refund when cancelled within 30 days of first payment, after uploading contacts and sending an email. Add-ons and services are excluded, and the refund must be requested during the call. Ask support to list the final charge and any refund separately in writing.

How do I prove that I cancelled Constant Contact?

Keep call reference, cancellation date, confirmation email, refund request and result, data exports. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

What should I do if Constant Contact keeps charging me?

Compare the new charge with the effective date on your confirmation. Then contact Constant Contact with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.

SOURCES

Check the original instructions

Company instructions and terms come first. If a link has moved or the steps no longer match, send us a correction.

Cancel your account Constant Contact Knowledge Base · Checked August 26, 2026Company source 30-day money back guarantee Constant Contact Knowledge Base · Checked August 26, 2026Company source

WHAT TO WATCH FOR

One cancellation issue we found

Current company instructions, regulator findings and customer reports are labeled separately. That way you can see what is official, what is reported and what is older context.

Forced action Hard to cancel Comparison prevention

Make sure every Constant Contact service and add-on is closed

Constant Contact accounts cancel through Billing Support by phone, not by simply stopping campaigns. The account remains usable until the next billing date, and qualifying first-time customers must request the 30-day refund during the call. Timing: Contact Billing Support before the next billing date. No cancellation fee is stated. Prepayments are non-refundable. The account is scheduled to cancel on the next billing date and remains usable until then. Stopping campaigns does not cancel the account. The 30-day guarantee is not automatic.

Constant Contact Knowledge Base · current corroborated evidence · Checked August 27, 2026

Read the original source

How we decide what belongs here →

IF YOU NEED HELP

Who to contact and what to ask for

You need to contact them

Phone: 855-229-5506
Hours: The sources we checked do not list hours
Who to ask for: Ask for billing or customer support
Menu path or request: Export what must be retained → Check billing and refund timing → Call Billing Support → Request any eligible refund explicitly

What to say

Please cancel my Constant Contact constant contact account effective [date]. I am not requesting a pause or downgrade. Before we finish, please confirm The account is scheduled to cancel on the next billing date and remains usable until then., give me a reference number, and send written confirmation.

Have this ready

Account holder name and billing ZIP code
Plan, membership or account identifier
Requested cancellation date
Call reference
Cancellation date
Confirmation email
Refund request and result
Data exports

Before you end the call or chat

Cancellation effective date
Final charge or zero balance
Call reference
Confirmation email

If support does not fix itThis number appears in the company information we reviewed. Ask for the team shown above rather than a particular employee.

See the next step

AFTER YOU CANCEL

What happens to billing, refunds, and access

If the published rules leave something unanswered, you will see that instead of a guess.

How much notice you need: Contact Billing Support before the next billing date.
Last safe date to act: Contact Billing Support before the next billing date.
Money you may still owe: No cancellation fee is stated. Prepayments are non-refundable.. The account is scheduled to cancel on the next billing date and remains usable until then.
Refunds and unused time: Eligible first-time base email plans may receive a refund when cancelled within 30 days of first payment, after uploading contacts and sending an email. Add-ons and services are excluded, and the refund must be requested during the call.
Equipment to return: We did not find an equipment return requirement
When the charges stop: The account is scheduled to cancel on the next billing date and remains usable until then.
Proof that it is done: Call reference • Confirmation email
If another company bills you: We did not find a separate third-party billing route
Where the cancel option works: The published route is on the website or in your online account

LAST CHECKED

Guide history

We note meaningful changes to the cancellation process here. Found a moved button, new fee, or dead link? Report it.

August 26, 2026
Rechecked the cancellation route, timing, billing outcome, proof to keep and official links.
August 26, 2026
Published the company-specific cancellation guide from official material.

HELP KEEP THIS CURRENT

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