For Mubi, use the cancellation route shown here. App deletion, logout, or account deletion can leave the paid subscription active.
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How to cancel Mubi
Web-billed MUBI subscriptions cancel in Subscription Settings and retain already-paid time. Roku and other store purchases must be managed with the original billing platform.
Last checked August 26, 2026We check the official route, billing timing, proof requirements and known exceptions. If something changed, tell us here.
10EasyCancellation score
Higher means harder to cancelHow the score works →NOT SURE WHERE TO START?
Choose the right cancellation route
The company that appears on your receipt or statement controls the steps.
START HERE
What to check before you cancel
Check these five details first. They are the parts most likely to cause an extra charge or a second attempt.
- Where to cancel
- Online account or billing page
- Deadline
- Cancel before the next billing date; MUBI states web subscriptions can be cancelled at any time.
- Money risk
- No cancellation fee stated.
- Proof to keep
- Billing channel and Cancelled status
- If it fails
- Save a screenshot of the failed account page before you contact support.
FASTEST WAY TO CANCEL
Start on the official cancellation page
Check whether MUBI, Roku, Apple, Google Play, or another platform manages the subscription.
- How
- Online or billing-platform settings
- Time to set aside
- 10–15 minutes
- Watch for
- Check who took the payment
Avoid these before you start
Match the cancellation route to the name on your receipt, card statement, or account page.
For Mubi, make sure add-ons, renewals, free accounts, stored payment methods and third-party billing are handled separately when they apply.
Keep billing channel, cancelled status, expiration date until the next statement shows billing stopped.
IF THIS SOUNDS LIKE YOU
Pick the shortcut that fits your situation
These are the side issues that most often confuse a Mubi cancellation.
BEFORE YOU START
Know the deadline and final cost
How to cancelOnline or billing-platform settings
Cancel byCancel before the next billing date; MUBI states web subscriptions can be cancelled at any time.
When billing stopsFuture renewal stops and paid access remains through the already-purchased period.
Possible fee or balanceNo cancellation fee stated.
RefundsSubscriptions are non-refundable under MUBI's terms; suspected errors can be submitted to support@mubi.com for review.
Returns or final tasksNone
Save this proofBilling channel · Cancelled status · Expiration date · Confirmation
Checked August 26, 2026. We compared these details with MUBI FAQ
Where people tend to get caught out
A quick read now can prevent an extra bill or a second call later.
Check who took the payment
The company providing the service may not control the charge. Look at the receipt or card statement before choosing a cancellation route.
Deletion is not cancellation
Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.
Missing the cutoff may mean another bill
Cancel before the next billing date; MUBI states web subscriptions can be cancelled at any time.
Cancellation may not clear the balance
No cancellation fee stated.
Do not leave without proof
Save the final status, effective date, and written confirmation. A submitted request may not be the finish line.
STEP BY STEP
Cancel Mubi
0 of 6 steps completeCheck each step as you go. Progress is saved on this device.
Small details that can save you trouble
Company rules are marked separately from our practical tips.
- 01Company ruleOfficial warning
A paused membership resumes automatically and charges again when the pause ends unless it is cancelled.
- 02Company ruleOfficial warning
Roku and other third-party purchases must be cancelled in that billing account.
- 03Practical tipRead the charge first
Look for Mubi, an app store, or another billing partner beside the charge. The name beside the payment tells you where to cancel.
- 04Practical tipTake a before screenshot
Capture the active plan, next billing date, and billing provider before changing anything.
- 05Practical tipSkip the search ads
Use the official link in this guide. A third-party cancellation service may ask for money or account details you do not need to share.
- 06Practical tipFinish every confirmation screen
Stop only when the account says cancelled, shows an expiration date, or confirms that renewal is off.
Fees, deadlines and what happens next
When billing stops
Future renewal stops and paid access remains through the already-purchased period.
Refund policy
Subscriptions are non-refundable under MUBI's terms; suspected errors can be submitted to support@mubi.com for review.
What proof to keep
Billing channel • Cancelled status • Expiration date • Confirmation
IF IT DOES NOT WORK
What to do next
If the cancellation stalls, start with the situation that sounds closest to what happened with Mubi.
If the company keeps charging
- Confirm the cancellation date and save your proof.
- Contact the company using the link or number above.
- Ask for written confirmation and a refund when appropriate.
- If unresolved, contact your payment provider promptly about dispute options.
What people usually want to know
What is the fastest way to cancel Mubi?
Start with the cancellation link above. The quickest sequence is 1) Identify the billing channel; 2) Open subscription settings; 3) Cancel the subscription; 4) Verify remaining access; 5) Find your cancellation cutoff; 6) Make sure the charge is gone. Stay in the flow until you see an end date or receive written confirmation.
What should I prepare before cancelling Mubi?
Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. A paused membership resumes automatically and charges again when the pause ends unless it is cancelled. Roku and other third-party purchases must be cancelled in that billing account.
When should I cancel Mubi, and when will billing stop?
Cancel before the next billing date; MUBI states web subscriptions can be cancelled at any time. Future renewal stops and paid access remains through the already-purchased period. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.
Will Mubi charge a fee or give me a refund?
Fees or a remaining balance: No cancellation fee stated. Refunds: Subscriptions are non-refundable under MUBI's terms; suspected errors can be submitted to support@mubi.com for review. Ask support to list the final charge and any refund separately in writing.
How do I prove that I cancelled Mubi?
Keep billing channel, cancelled status, expiration date, confirmation. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.
What should I do if Mubi keeps charging me?
Compare the new charge with the effective date on your confirmation. Then contact Mubi with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.
Check the original instructions
Company instructions and terms come first. If a link has moved or the steps no longer match, send us a correction.
Cancel a web subscription MUBI FAQ · Checked August 26, 2026Company sourceCan I get a refund for my subscription? MUBI FAQ · Checked August 26, 2026Company sourceCancel or change a Roku subscription MUBI FAQ · Checked August 26, 2026Company sourceMubi official account or cancellation route Mubi · Checked August 26, 2026Company sourceWHAT TO WATCH FOR
One cancellation issue we found
Current company instructions, regulator findings and customer reports are labeled separately. That way you can see what is official, what is reported and what is older context.
Check who bills Mubi before you cancel
Web-billed MUBI subscriptions cancel in Subscription Settings and retain already-paid time. Roku and other store purchases must be managed with the original billing platform. Timing: Cancel before the next billing date; MUBI states web subscriptions can be cancelled at any time. No cancellation fee stated. Future renewal stops and paid access remains through the already-purchased period. A paused membership resumes automatically and charges again when the pause ends unless it is cancelled. Roku and other third-party purchases must be cancelled in that billing account.
MUBI FAQ · current corroborated evidence · Checked August 27, 2026
Read the original sourceIF YOU NEED HELP
Try your account firstWho to contact and what to ask for
- Phone
- We could not confirm a public number for this route
- Hours
- The sources we checked do not list hours
- Who to ask for
- Ask for billing or customer support
- Menu path or request
- Identify the billing channel → Open subscription settings → Cancel the subscription → Verify remaining access
If the online route fails
The normal Mubi route is self-service. If the cancellation control is missing or fails, tell support: “I cannot complete the published online cancellation path. Please end renewal, confirm the effective date and final charge, and send written confirmation.”
Have this ready
- Account holder name and billing ZIP code
- Plan, membership or account identifier
- Requested cancellation date
- Billing channel
- Cancelled status
- Expiration date
- Confirmation
Before you end the call or chat
- Cancellation effective date
- Final charge or zero balance
- Confirmation
If support does not fix itA phone number appears here only when we can confirm it in a company source. Ask for the team shown above rather than a particular employee.
See the next step AFTER YOU CANCEL
What happens to billing, refunds, and access
If the published rules leave something unanswered, you will see that instead of a guess.
- How much notice you need
- Cancel before the next billing date; MUBI states web subscriptions can be cancelled at any time.
- Last safe date to act
- Cancel before the next billing date; MUBI states web subscriptions can be cancelled at any time.
- Money you may still owe
- No cancellation fee stated.
- Refunds and unused time
- Subscriptions are non-refundable under MUBI's terms; suspected errors can be submitted to support@mubi.com for review.
- Equipment to return
- We did not find an equipment return requirement
- When the charges stop
- Future renewal stops and paid access remains through the already-purchased period.
- Proof that it is done
- Cancelled status • Confirmation
- If another company bills you
- We did not find a separate third-party billing route
- Where the cancel option works
- The published route works in the app and on the web
LAST CHECKED
Guide history
We note meaningful changes to the cancellation process here. Found a moved button, new fee, or dead link? Report it.
Rechecked the cancellation route, timing, billing outcome, proof to keep and official links.
Published the company-specific cancellation guide from official material.
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