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How to cancel AT&T Internet

The account owner must call AT&T to cancel internet service. Confirm the disconnect date and any early termination fee, then return each required device with its power supply within 21 days.

Last checked August 30, 2026We check the official route, billing timing, proof requirements and known exceptions. If something changed, tell us here.
55HardCancellation score
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NOT SURE WHERE TO START?

Choose the right cancellation route

The company that appears on your receipt or statement controls the steps.

START HERE

What to check before you cancel

Check these five details first. They are the parts most likely to cause an extra charge or a second attempt.

Where to cancel
Phone support
Deadline
Requests received while AT&T is closed are handled the next regular business day. Equipment is due within 21 days of…
Money risk
A prorated ETF may apply after 14 days when a term commitment exists; AT&T gives a $180 12-month example that falls…
Proof to keep
Cancellation reference and Disconnect date
If it fails
Ask for a supervisor, a reference number and written confirmation.
FASTEST WAY TO CANCEL

Call the cancellation team

Have the account number and PIN ready. AT&T requires the account owner to make the cancellation call.

How
Phone
Time to set aside
10–20 minutes
Watch for
Deletion is not cancellation
Call the cancellation team800-288-2020
COMMON MISTAKES

Avoid these before you start

Do not delete the app and assume billing stops

For AT&T Internet, use the cancellation route shown here. App deletion, logout, or account deletion can leave the paid subscription active.

Check the company that actually bills you

Match the cancellation route to the name on your receipt, card statement, or account page.

Separate service cancellation from equipment or number transfer

For AT&T Internet, a disconnect request may not finish the job. Confirm any phone-number transfer, device balance, modem/router return and final statement separately.

Save proof before closing the page

Keep cancellation reference, disconnect date, itemized ups or fedex tracking receipt until the next statement shows billing stopped.

IF THIS SOUNDS LIKE YOU

These are the side issues that most often confuse a AT&T Internet cancellation.

BEFORE YOU START

Know the deadline and final cost

How to cancelPhone
Cancel byRequests received while AT&T is closed are handled the next regular business day. Equipment is due within 21 days of cancellation.
When billing stopsYou remain responsible for service fees and other charges incurred through cancellation. An applicable ETF may appear within three bill periods.
Possible fee or balanceA prorated ETF may apply after 14 days when a term commitment exists; AT&T gives a $180 12-month example that falls by $15 each month. Current non-return fees include $150 for a Wi-Fi or All-Fi Gateway, $200 for an All-Fi Hub, and $65 per included extender or booster.
RefundsAT&T says an eligible equipment non-return fee is automatically refunded when the equipment is returned within six months of termination. Damage fees are not refunded.
Returns or final tasksReturn required leased equipment and the power supply for each returned device within 21 days. Do not remove fiber jacks, ONTs, wall-mounted equipment, green cables, or equipment you own.
Save this proofCancellation reference · Disconnect date · Itemized UPS or FedEx tracking receipt · Final bill

Checked August 30, 2026. We compared these details with AT&T Support

BEFORE YOU START

Where people tend to get caught out

A quick read now can prevent an extra bill or a second call later.

Deletion is not cancellation

Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.

Missing the cutoff may mean another bill

Requests received while AT&T is closed are handled the next regular business day. Equipment is due within 21 days of cancellation.

Cancellation may not clear the balance

A prorated ETF may apply after 14 days when a term commitment exists; AT&T gives a $180 12-month example that falls by $15 each month. Current non-return fees include $150 for a Wi-Fi or All-Fi Gateway, $200 for an All-Fi Hub, and $65 per included extender or booster.

Returning equipment is a separate job

Return required leased equipment and the power supply for each returned device within 21 days. Do not remove fiber jacks, ONTs, wall-mounted equipment, green cables, or equipment you own.

Ask about the refund separately

AT&T says an eligible equipment non-return fee is automatically refunded when the equipment is returned within six months of termination. Damage fees are not refunded.

Do not leave without proof

Save the final status, effective date, and written confirmation. A submitted request may not be the finish line.

WHAT TO SAY

A short request that covers the essentials

Add your own details where marked. Never send a password, full card number, or Social Security number.

Phone script

Call 800-288-2020.

Hello. Please cancel my AT&T Internet service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Before we finish, please confirm that automatic renewal and every add-on I named are turned off.

Email or chat message

Send this through the email, chat, contact form, or written-notice route listed in your agreement.

Subject: Cancellation request for account [ACCOUNT NUMBER]

Hello,

Please cancel my AT&T Internet service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL].

Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation.

Please reply in writing when the cancellation has been processed.

Thank you,
[FULL NAME]
STEP BY STEP

Cancel AT&T Internet

0 of 5 steps completeCheck each step as you go. Progress is saved on this device.
SIX THINGS TO KNOW

Small details that can save you trouble

Company rules are marked separately from our practical tips.

  1. 01
    Company ruleOfficial warning

    AT&T stores do not accept these internet-equipment returns.

  2. 02
    Company ruleOfficial warning

    Do not use a FedEx or UPS drop box; a clerk must scan the equipment.

  3. 03
    Company ruleOfficial warning

    Keep the return receipt until every item and credit appears correctly on the final account.

  4. 04
    Practical tipRead the charge first

    Look for AT&T Internet, an app store, or another billing partner beside the charge. The name beside the payment tells you where to cancel.

  5. 05
    Practical tipTake a before screenshot

    Capture the active plan, next billing date, and billing provider before changing anything.

  6. 06
    Practical tipSkip the search ads

    Use the official link in this guide. A third-party cancellation service may ask for money or account details you do not need to share.

Fees, deadlines and what happens next

When billing stops

You remain responsible for service fees and other charges incurred through cancellation. An applicable ETF may appear within three bill periods.

Refund policy

AT&T says an eligible equipment non-return fee is automatically refunded when the equipment is returned within six months of termination. Damage fees are not refunded.

What proof to keep

Cancellation reference • Disconnect date • Itemized UPS or FedEx tracking receipt • Final bill

IF IT DOES NOT WORK

What to do next

If AT&T Internet requires a return, keep the receipt and serial numbers before you ask for a refund or dispute a charge.

If the company keeps charging

  1. Confirm the cancellation date and save your proof.
  2. Contact the company using the link or number above.
  3. Ask for written confirmation and a refund when appropriate.
  4. If unresolved, contact your payment provider promptly about dispute options.
COMMON QUESTIONS

What people usually want to know

What is the fastest way to cancel AT&T Internet?

Call 800-288-2020. The quickest sequence is 1) Prepare account details; 2) Call AT&T while the cancellation team is open; 3) Confirm the disconnect date and charges; 4) Gather the exact return set; 5) Use a staffed return counter within 21 days. Stay in the flow until you see an end date or receive written confirmation.

What should I prepare before cancelling AT&T Internet?

Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. AT&T stores do not accept these internet-equipment returns. Do not use a FedEx or UPS drop box; a clerk must scan the equipment.

When should I cancel AT&T Internet, and when will billing stop?

Requests received while AT&T is closed are handled the next regular business day. Equipment is due within 21 days of cancellation. You remain responsible for service fees and other charges incurred through cancellation. An applicable ETF may appear within three bill periods. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.

Will AT&T Internet charge a fee or give me a refund?

Fees or a remaining balance: A prorated ETF may apply after 14 days when a term commitment exists; AT&T gives a $180 12-month example that falls by $15 each month. Current non-return fees include $150 for a Wi-Fi or All-Fi Gateway, $200 for an All-Fi Hub, and $65 per included extender or booster. Refunds: AT&T says an eligible equipment non-return fee is automatically refunded when the equipment is returned within six months of termination. Damage fees are not refunded. Ask support to list the final charge and any refund separately in writing. Returns or final tasks: Return required leased equipment and the power supply for each returned device within 21 days. Do not remove fiber jacks, ONTs, wall-mounted equipment, green cables, or equipment you own.

How do I prove that I cancelled AT&T Internet?

Keep cancellation reference, disconnect date, itemized ups or fedex tracking receipt, final bill. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

What should I do if AT&T Internet keeps charging me?

Compare the new charge with the effective date on your confirmation. Then contact AT&T Internet with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.

SOURCES

Check the original instructions

Company instructions and terms come first. If a link has moved or the steps no longer match, send us a correction.

AT&T Internet cancellation policy AT&T Support · Checked August 30, 2026Company sourceReturn your AT&T internet equipment AT&T Support · Checked August 30, 2026Company source
WHAT TO WATCH FOR

One cancellation issue we found

Current company instructions, regulator findings and customer reports are labeled separately. That way you can see what is official, what is reported and what is older context.

Hard to cancelForced actionComparison prevention

Cancellation and equipment return are separate obligations

AT&T requires the account owner to call to cancel Internet service. A term commitment can create a prorated early termination fee, and required leased equipment must generally be returned within 21 days as a separate step. Ask for the disconnect date and any early termination amount, then take each listed device and its power supply to an eligible UPS Store or FedEx Office. Keep the itemized tracking receipt because returning equipment does not by itself confirm that service was disconnected.

AT&T Support · current corroborated evidence · Checked August 27, 2026

Read the original source
How we decide what belongs here →
IF YOU NEED HELP

Who to contact and what to ask for

You need to contact them
Phone
800-288-2020
Hours
The sources we checked do not list hours
Who to ask for
Ask for account cancellations or disconnections
Menu path or request
Prepare account details → Call AT&T while the cancellation team is open → Confirm the disconnect date and charges → Gather the exact return set

What to say

Please cancel my AT&T Internet at&t internet effective [date]. I am not requesting a pause or downgrade. Before we finish, please confirm You remain responsible for service fees and other charges incurred through cancellation. An applicable ETF may appear within three bill periods., give me a reference number, and send written confirmation.

Have this ready

  • Account holder name and billing ZIP code
  • Plan, membership or account identifier
  • Requested cancellation date
  • Cancellation reference
  • Disconnect date
  • Itemized UPS or FedEx tracking receipt
  • Final bill

Before you end the call or chat

  • Cancellation effective date
  • Final charge or zero balance
  • Cancellation reference
  • Itemized UPS or FedEx tracking receipt
If support does not fix itThis number appears in the company information we reviewed. Ask for the team shown above rather than a particular employee.
See the next step
AFTER YOU CANCEL

What happens to billing, refunds, and access

If the published rules leave something unanswered, you will see that instead of a guess.

How much notice you need
Requests received while AT&T is closed are handled the next regular business day. Equipment is due within 21 days of cancellation.
Last safe date to act
Requests received while AT&T is closed are handled the next regular business day. Equipment is due within 21 days of cancellation.
Money you may still owe
A prorated ETF may apply after 14 days when a term commitment exists; AT&T gives a $180 12-month example that falls by $15 each month. Current non-return fees include $150 for a Wi-Fi or All-Fi Gateway, $200 for an All-Fi Hub, and $65 per included extender or booster.. You remain responsible for service fees and other charges incurred through cancellation. An applicable ETF may appear within three bill periods.
Refunds and unused time
AT&T says an eligible equipment non-return fee is automatically refunded when the equipment is returned within six months of termination. Damage fees are not refunded.
Equipment to return
Return required leased equipment and the power supply for each returned device within 21 days. Do not remove fiber jacks, ONTs, wall-mounted equipment, green cables, or equipment you own.
When the charges stop
You remain responsible for service fees and other charges incurred through cancellation. An applicable ETF may appear within three bill periods.
Proof that it is done
Cancellation reference • Itemized UPS or FedEx tracking receipt
If another company bills you
We did not find a separate third-party billing route
Where the cancel option works
The published route is on the website or in your online account
LAST CHECKED

Guide history

We note meaningful changes to the cancellation process here. Found a moved button, new fee, or dead link? Report it.

  1. Rechecked AT&T’s updated equipment-return page, including the 21-day deadline, power-supply requirement, staffed UPS or FedEx handoff, and current non-return fees.

  2. Rechecked the equipment-return page. Added the current power-supply requirement and kept the 21-day deadline and itemized receipt advice.

HELP KEEP THIS CURRENT

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