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How to cancel AT&T Internet

AT&T Internet cancellation is handled by phone by the account owner. Contract, final-charge, and equipment-return rules depend on timing and commitment.

Last verified August 24, 2026 · Independent, not affiliated

55HardCancellation score

PATH AT A GLANCE4 steps

ChannelPhoneTimingRequests received while closed are handled the next regular business day.

MethodPhone

Required noticeRequests received while closed are handled the next regular business day.

Early termination feeA prorated ETF may apply after 14 days when a term commitment exists; AT&T gives a $180/12-month example declining $15 monthly.

Equipment returnReturn required leased equipment within 21 days. Listed non-return fees include $150 for a gateway, $200 for an All-Fi Hub, and $65 per extender/booster.

Call support800-288-2020

BEFORE YOU START

Problems you may run into

These warnings come from the company’s published cancellation process. Prepare for them before you contact support or start the online steps.

Deletion is not cancellation

Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.

Cutoff can trigger another charge

Requests received while closed are handled the next regular business day.

A balance may survive cancellation

A prorated ETF may apply after 14 days when a term commitment exists; AT&T gives a $180/12-month example declining $15 monthly.

Service and equipment are separate

Return required leased equipment within 21 days. Listed non-return fees include $150 for a gateway, $200 for an All-Fi Hub, and $65 per extender/booster.

Cancellation is not a refund

Equipment non-return fees can be refunded automatically if eligible equipment is returned within six months; damage fees are not refunded.

WHAT TO SAY

Copy-and-use cancellation wording

Replace the brackets with your details. Never send a password, full card number, or Social Security number.

Phone script

Call 800-288-2020.

Hello. Please cancel my AT&T Internet service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Before we finish, please confirm that automatic renewal and every add-on I named are turned off.

Email or chat message

Send this through the email, chat, contact form, or written-notice route listed in your agreement.

Subject: Cancellation request for account [ACCOUNT NUMBER]

Hello,

Please cancel my AT&T Internet service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL].

Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation.

Please reply in writing when the cancellation has been processed.

Thank you,
[FULL NAME]

EXACT CHECKLIST

Cancellation steps

1Prepare account detailsHave the account number and PIN ready; the account owner must call.
2Call AT&TCall during normal operating hours and request Internet cancellation.
3Confirm the disconnect dateRecord the effective date, charges, and any early termination fee.
4Return required equipmentWithin 21 days, bring unpacked equipment and the account number to a company-owned FedEx Office or The UPS Store.

TOP 6 TIPS

Tips and warnings

These warnings come from the company’s current rules. Our tips help you avoid common mistakes. Warnings are based on the company’s published process and our practical review.

01
From the companyOfficial warning
Do not remove wall-mounted AT&T equipment.
02
Practical tipMatch the charge first
Confirm that AT&T Internet or the billing partner in this guide matches the charge on your statement.
03
Practical tipScreenshot the starting status
Capture the active plan, next billing date, and billing provider before making changes.
04
Practical tipUse the direct link
Use the direct link in this guide. Avoid search ads and services that charge to cancel for you.
05
Practical tipFinish every confirmation
Continue until the account explicitly says cancelled, expires on a date, or automatic renewal is off.
06
Practical tipSave proof outside the app
Keep cancellation reference, disconnect date, ups or fedex tracking receipt, final bill where account closure cannot erase it.

Fees, deadlines and what happens next

When billing stops

Charges continue through the cancellation date, plus applicable fees.

Refund policy

Equipment non-return fees can be refunded automatically if eligible equipment is returned within six months; damage fees are not refunded.

What proof to keep

Cancellation reference • Disconnect date • UPS or FedEx tracking receipt • Final bill

If the company keeps charging

Confirm the cancellation date and save your proof.
Contact the company using the link or number above.
Ask for written confirmation and a refund when appropriate.
If unresolved, contact your payment provider promptly about dispute options.

COMMON QUESTIONS

Cancellation FAQs

What is the fastest way to cancel AT&T Internet?

Call 800-288-2020. Follow this order: 1) Prepare account details; 2) Call AT&T; 3) Confirm the disconnect date; 4) Return required equipment. Do not leave after merely submitting a request—continue until you can see an effective date or receive confirmation.

What should I prepare before cancelling AT&T Internet?

Have the account holder’s name, account number, billing email or service address, and requested end date ready. Check the company name on your statement so you use the correct billing route. Do not remove wall-mounted AT&T equipment.

When should I cancel AT&T Internet, and when will billing stop?

Timing rule: Requests received while closed are handled the next regular business day. Billing outcome: Charges continue through the cancellation date, plus applicable fees. Act before the stated cutoff, save the displayed end date, and check the next statement rather than assuming the request stopped an already scheduled charge.

Will AT&T Internet charge a fee or give me a refund?

Cancellation fee or remaining balance: A prorated ETF may apply after 14 days when a term commitment exists; AT&T gives a $180/12-month example declining $15 monthly. Refund rule: Equipment non-return fees can be refunded automatically if eligible equipment is returned within six months; damage fees are not refunded. Ask the company to state the final charge and refund separately in writing; cancellation alone does not automatically create a refund. Equipment: Return required leased equipment within 21 days. Listed non-return fees include $150 for a gateway, $200 for an All-Fi Hub, and $65 per extender/booster.

How do I prove that I cancelled AT&T Internet?

Keep cancellation reference, disconnect date, ups or fedex tracking receipt, final bill. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

What should I do if AT&T Internet keeps charging me?

First compare the charge date with the saved effective date. Contact AT&T Internet using the link or contact details above and send one clear timeline: cancellation request, confirmation, promised end date, and new charge. Ask for written correction and a refund. If the company does not resolve it, promptly give the same evidence to your payment provider and ask about its dispute deadline.

SOURCES CHECKED

Sources

AT&T Internet cancellation policy AT&T Support · Accessed August 24, 2026 Return your AT&T internet equipment AT&T Support · Accessed August 24, 2026