Deletion is not cancellation
Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.
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How to cancel Vivint
Vivint cancellation depends on the signed service agreement and may require written notice. Start with official support, then send any required notice using a trackable method.
Last verified August 24, 2026 · Independent, not affiliated
80Very hardCancellation score
PATH AT A GLANCE4 steps
MethodPhone and written notice when required
Required noticeContract-specific written notice may be required
Early termination feeRemaining service or equipment obligations may apply
Equipment returnPurchased or financed equipment generally remains with the customer; confirm any balance
Problems you may run into
These warnings come from the company’s published cancellation process. Prepare for them before you contact support or start the online steps.
Cutoff can trigger another charge
Contract-specific written notice may be required
A balance may survive cancellation
Remaining service or equipment obligations may apply
Service and equipment are separate
Purchased or financed equipment generally remains with the customer; confirm any balance
Copy-and-use cancellation wording
Replace the brackets with your details. Never send a password, full card number, or Social Security number.
Phone script
Call 1-800-216-5232.
Hello. Please cancel my Vivint service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Before we finish, please confirm that automatic renewal and every add-on I named are turned off.
Email or chat message
Send this through the email, chat, contact form, or written-notice route listed in your agreement.
Subject: Cancellation request for account [ACCOUNT NUMBER] Hello, Please cancel my Vivint service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Please reply in writing when the cancellation has been processed. Thank you, [FULL NAME]
EXACT CHECKLIST
Cancellation steps
Tips and warnings
These warnings come from the company’s current rules. Our tips help you avoid common mistakes. Warnings are based on the company’s published process and our practical review.
- 01From the companyOfficial warning
Cancelling monitoring may not eliminate equipment financing.
- 02Practical tipMatch the charge first
Confirm that Vivint or the billing partner in this guide matches the charge on your statement.
- 03Practical tipScreenshot the starting status
Capture the active plan, next billing date, and billing provider before making changes.
- 04Practical tipUse the direct link
Use the direct link in this guide. Avoid search ads and services that charge to cancel for you.
- 05Practical tipFinish every confirmation
Continue until the account explicitly says cancelled, expires on a date, or automatic renewal is off.
- 06Practical tipSave proof outside the app
Keep support case number, copy and tracking of written notice, final statement where account closure cannot erase it.
Fees, deadlines and what happens next
When billing stops
On the contractually effective termination date
Refund policy
Contract and applicable law control
What proof to keep
Support case number • Copy and tracking of written notice • Final statement
If the company keeps charging
- Confirm the cancellation date and save your proof.
- Contact the company using the link or number above.
- Ask for written confirmation and a refund when appropriate.
- If unresolved, contact your payment provider promptly about dispute options.
Cancellation FAQs
What is the fastest way to cancel Vivint?
Start with the cancellation link above. Follow this order: 1) Locate the agreement; 2) Call Vivint support; 3) Send required notice; 4) Confirm completion. Do not leave after merely submitting a request—continue until you can see an effective date or receive confirmation.
What should I prepare before cancelling Vivint?
Have the account holder’s name, account number, billing email or service address, and requested end date ready. Check the company name on your statement so you use the correct billing route. Cancelling monitoring may not eliminate equipment financing.
When should I cancel Vivint, and when will billing stop?
Timing rule: Contract-specific written notice may be required Billing outcome: On the contractually effective termination date Act before the stated cutoff, save the displayed end date, and check the next statement rather than assuming the request stopped an already scheduled charge.
Will Vivint charge a fee or give me a refund?
Cancellation fee or remaining balance: Remaining service or equipment obligations may apply Refund rule: Contract and applicable law control Ask the company to state the final charge and refund separately in writing; cancellation alone does not automatically create a refund. Equipment: Purchased or financed equipment generally remains with the customer; confirm any balance
How do I prove that I cancelled Vivint?
Keep support case number, copy and tracking of written notice, final statement. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.
What should I do if Vivint keeps charging me?
First compare the charge date with the saved effective date. Contact Vivint using the link or contact details above and send one clear timeline: cancellation request, confirmation, promised end date, and new charge. Ask for written correction and a refund. If the company does not resolve it, promptly give the same evidence to your payment provider and ask about its dispute deadline.