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How to cancel Centurylink

Most CenturyLink home services cancel by chat or phone. Leased modems and Connected Voice equipment must be returned within 30 days to avoid a charge of up to $200, and AutoPay can remain active for closing bills.

Last checked August 26, 2026We check the official route, billing timing, proof requirements and known exceptions. If something changed, tell us here.
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NOT SURE WHERE TO START?

Choose the right cancellation route

The company that appears on your receipt or statement controls the steps.

START HERE

What to check before you cancel

Check these five details first. They are the parts most likely to cause an extra charge or a second attempt.

Where to cancel
Online account or billing page
Deadline
Equipment must be returned within 30 days after cancellation. Contract or promotional commitments can affect service…
Money risk
Unreturned equipment can cost up to $200. A term commitment may have an early-termination charge; the applicable…
Proof to keep
Chat transcript or call reference and Disconnection date
If it fails
Ask for a supervisor, a reference number and written confirmation.
FASTEST WAY TO CANCEL

Start on the official cancellation page

Review internet, home phone, TV, and add-ons. DIRECTV and DISH subscriptions must be cancelled with those providers.

How
Chat or phone
Time to set aside
20–30 minutes
Watch for
Check who took the payment
Open the official cancellation page
COMMON MISTAKES

Avoid these before you start

Do not delete the app and assume billing stops

For Centurylink, use the cancellation route shown here. App deletion, logout, or account deletion can leave the paid subscription active.

Check the company that actually bills you

Match the cancellation route to the name on your receipt, card statement, or account page.

Separate service cancellation from equipment or number transfer

For Centurylink, a disconnect request may not finish the job. Confirm any phone-number transfer, device balance, modem/router return and final statement separately.

Save proof before closing the page

Keep chat transcript or call reference, disconnection date, equipment return tracking until the next statement shows billing stopped.

IF THIS SOUNDS LIKE YOU

These are the side issues that most often confuse a Centurylink cancellation.

BEFORE YOU START

Know the deadline and final cost

How to cancelChat or phone
Cancel byEquipment must be returned within 30 days after cancellation. Contract or promotional commitments can affect service timing and charges.
When billing stopsOn the effective date confirmed by CenturyLink, followed by one or more closing bills.
Possible fee or balanceUnreturned equipment can cost up to $200. A term commitment may have an early-termination charge; the applicable agreement controls.
RefundsA deposit plus interest is applied to the final balance, with any credit shown on the final bill. CenturyLink Fiber prepaid unused service is not refunded or credited.
Returns or final tasksReturn every leased modem/router and Connected Voice adapter within 30 days. Keep the carrier receipt and serial numbers.
Save this proofChat transcript or call reference · Disconnection date · Equipment return tracking · Closing bills · Deposit or credit record

Checked August 26, 2026. We compared these details with CenturyLink

BEFORE YOU START

Where people tend to get caught out

A quick read now can prevent an extra bill or a second call later.

Check who took the payment

The company providing the service may not control the charge. Look at the receipt or card statement before choosing a cancellation route.

Deletion is not cancellation

Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.

Missing the cutoff may mean another bill

Equipment must be returned within 30 days after cancellation. Contract or promotional commitments can affect service timing and charges.

Cancellation may not clear the balance

Unreturned equipment can cost up to $200. A term commitment may have an early-termination charge; the applicable agreement controls.

Returning equipment is a separate job

Return every leased modem/router and Connected Voice adapter within 30 days. Keep the carrier receipt and serial numbers.

Check every line and add-on

One cancellation may not end every active plan, line, shipment, or add-on.

WHAT TO SAY

A short request that covers the essentials

Add your own details where marked. Never send a password, full card number, or Social Security number.

Phone script

Use this only if Centurylink lists a support number for your plan.

Hello. Please cancel my Centurylink service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Before we finish, please confirm that automatic renewal and every add-on I named are turned off.

Email or chat message

Send this through the email, chat, contact form, or written-notice route listed in your agreement.

Subject: Cancellation request for account [ACCOUNT NUMBER]

Hello,

Please cancel my Centurylink service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL].

Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation.

Please reply in writing when the cancellation has been processed.

Thank you,
[FULL NAME]
STEP BY STEP

Cancel Centurylink

0 of 6 steps completeCheck each step as you go. Progress is saved on this device.
SIX THINGS TO KNOW

Small details that can save you trouble

Company rules are marked separately from our practical tips.

  1. 01
    Company ruleOfficial warning

    AutoPay can remain active until all closing bills are paid.

  2. 02
    Company ruleOfficial warning

    A late equipment return can trigger a charge of up to $200.

  3. 03
    Company ruleOfficial warning

    Cancelling one bundled service can remove discounts from services kept.

  4. 04
    Practical tipRead the charge first

    Look for Centurylink, an app store, or another billing partner beside the charge. The name beside the payment tells you where to cancel.

  5. 05
    Practical tipTake a before screenshot

    Capture the active plan, next billing date, and billing provider before changing anything.

  6. 06
    Practical tipSkip the search ads

    Use the official link in this guide. A third-party cancellation service may ask for money or account details you do not need to share.

Fees, deadlines and what happens next

When billing stops

On the effective date confirmed by CenturyLink, followed by one or more closing bills.

Refund policy

A deposit plus interest is applied to the final balance, with any credit shown on the final bill. CenturyLink Fiber prepaid unused service is not refunded or credited.

What proof to keep

Chat transcript or call reference • Disconnection date • Equipment return tracking • Closing bills • Deposit or credit record

IF IT DOES NOT WORK

What to do next

If Centurylink requires a return, keep the receipt and serial numbers before you ask for a refund or dispute a charge.

If the company keeps charging

  1. Confirm the cancellation date and save your proof.
  2. Contact the company using the link or number above.
  3. Ask for written confirmation and a refund when appropriate.
  4. If unresolved, contact your payment provider promptly about dispute options.
COMMON QUESTIONS

What people usually want to know

What is the fastest way to cancel Centurylink?

Start with the cancellation link above. The quickest sequence is 1) List every service and bundle; 2) Start CenturyLink chat or call; 3) Confirm the disconnection and final bills; 4) Return leased equipment within 30 days; 5) Find your cancellation cutoff; 6) Make sure the charge is gone. Stay in the flow until you see an end date or receive written confirmation.

What should I prepare before cancelling Centurylink?

Gather the account holder’s name, account number, billing email or service address, and the date you want service to end. Then check your statement for the name of the company collecting payment. AutoPay can remain active until all closing bills are paid. A late equipment return can trigger a charge of up to $200.

When should I cancel Centurylink, and when will billing stop?

Equipment must be returned within 30 days after cancellation. Contract or promotional commitments can affect service timing and charges. On the effective date confirmed by CenturyLink, followed by one or more closing bills. Give yourself time before the cutoff, save the end date shown on screen, and check the next statement for any charge already in progress.

Will Centurylink charge a fee or give me a refund?

Fees or a remaining balance: Unreturned equipment can cost up to $200. A term commitment may have an early-termination charge; the applicable agreement controls. Refunds: A deposit plus interest is applied to the final balance, with any credit shown on the final bill. CenturyLink Fiber prepaid unused service is not refunded or credited. Ask support to list the final charge and any refund separately in writing. Returns or final tasks: Return every leased modem/router and Connected Voice adapter within 30 days. Keep the carrier receipt and serial numbers.

How do I prove that I cancelled Centurylink?

Keep chat transcript or call reference, disconnection date, equipment return tracking, closing bills, deposit or credit record. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.

What should I do if Centurylink keeps charging me?

Compare the new charge with the effective date on your confirmation. Then contact Centurylink with a short timeline showing the request, confirmation, promised end date, and charge. Ask for a written correction and any refund due. If that goes nowhere, send the same records to your payment provider and ask how long you have to dispute the charge.

SOURCES

Check the original instructions

Company instructions and terms come first. If a link has moved or the steps no longer match, send us a correction.

How to cancel CenturyLink service CenturyLink · Checked August 26, 2026Company sourceCenturyLink AutoPay help CenturyLink · Checked August 26, 2026Company source
WHAT TO WATCH FOR

One cancellation issue we found

Current company instructions, regulator findings and customer reports are labeled separately. That way you can see what is official, what is reported and what is older context.

Hard to cancelForced actionComparison prevention

Closing bills, AutoPay and equipment return continue after the request

Most CenturyLink home services require chat or phone. Leased modems, routers and Connected Voice equipment are due within 30 days, with unreturned charges up to $200, while AutoPay can remain active through closing bills. Ask how bundle discounts and any term commitment change, obtain the effective date, then record serial numbers and keep the carrier receipt until every closing statement is paid.

CenturyLink Support · current corroborated evidence · Checked August 27, 2026

Read the original source
How we decide what belongs here →
IF YOU NEED HELP

Who to contact and what to ask for

You need to contact them
Phone
We could not confirm a public number for this route
Hours
The sources we checked do not list hours
Who to ask for
Ask for account cancellations or disconnections
Menu path or request
List every service and bundle → Start CenturyLink chat or call → Confirm the disconnection and final bills → Return leased equipment within 30 days

What to say

Please cancel my Centurylink centurylink home service effective [date]. I am not requesting a pause or downgrade. Before we finish, please confirm On the effective date confirmed by CenturyLink, followed by one or more closing bills., give me a reference number, and send written confirmation.

Have this ready

  • Account holder name and billing ZIP code
  • Plan, membership or account identifier
  • Requested cancellation date
  • Chat transcript or call reference
  • Disconnection date
  • Equipment return tracking
  • Closing bills
  • Deposit or credit record

Before you end the call or chat

  • Cancellation effective date
  • Final charge or zero balance
  • Chat transcript or call reference
  • Equipment return tracking
If support does not fix itA phone number appears here only when we can confirm it in a company source. Ask for the team shown above rather than a particular employee.
See the next step
AFTER YOU CANCEL

What happens to billing, refunds, and access

If the published rules leave something unanswered, you will see that instead of a guess.

How much notice you need
Equipment must be returned within 30 days after cancellation. Contract or promotional commitments can affect service timing and charges.
Last safe date to act
Equipment must be returned within 30 days after cancellation. Contract or promotional commitments can affect service timing and charges.
Money you may still owe
Unreturned equipment can cost up to $200. A term commitment may have an early-termination charge; the applicable agreement controls.. On the effective date confirmed by CenturyLink, followed by one or more closing bills.
Refunds and unused time
A deposit plus interest is applied to the final balance, with any credit shown on the final bill. CenturyLink Fiber prepaid unused service is not refunded or credited.
Equipment to return
Return every leased modem/router and Connected Voice adapter within 30 days. Keep the carrier receipt and serial numbers.
When the charges stop
On the effective date confirmed by CenturyLink, followed by one or more closing bills.
Proof that it is done
Chat transcript or call reference
If another company bills you
We did not find a separate third-party billing route
Where the cancel option works
The published route works in the app and on the web
LAST CHECKED

Guide history

We note meaningful changes to the cancellation process here. Found a moved button, new fee, or dead link? Report it.

  1. Rechecked the cancellation route, timing, billing outcome, proof to keep and official links.

  2. Published the company-specific cancellation guide from official material.

HELP KEEP THIS CURRENT

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