Deletion is not cancellation
Removing an app, deleting a profile, returning equipment, or stopping payment may not terminate the subscription.
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How to cancel Centurylink
Use CenturyLink's official cancellation route, confirm when billing ends, and keep written proof.
Last verified August 25, 2026 · Independent, not affiliated
60HardCancellation score
PATH AT A GLANCE4 steps
MethodPhone
Required noticeCancel before the next renewal; agreement-specific notice may apply.
Early termination feeNo universal fee confirmed; plan, contract or location terms may apply.
Equipment returnReturn company property if the official instructions require it.
Problems you may run into
These warnings come from the company’s published cancellation process. Prepare for them before you contact support or start the online steps.
Cutoff can trigger another charge
Cancel before the next renewal; agreement-specific notice may apply.
A balance may survive cancellation
No universal fee confirmed; plan, contract or location terms may apply.
Service and equipment are separate
Return company property if the official instructions require it.
Cancellation is not a refund
Eligibility depends on the plan, timing, purchase channel and applicable terms.
The last screen matters
Do not stop at a submitted request. Keep the final status, effective date, and written confirmation.
Copy-and-use cancellation wording
Replace the brackets with your details. Never send a password, full card number, or Social Security number.
Phone script
Use this only if Centurylink lists a support number for your plan.
Hello. Please cancel my Centurylink service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Before we finish, please confirm that automatic renewal and every add-on I named are turned off.
Email or chat message
Send this through the email, chat, contact form, or written-notice route listed in your agreement.
Subject: Cancellation request for account [ACCOUNT NUMBER] Hello, Please cancel my Centurylink service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Please reply in writing when the cancellation has been processed. Thank you, [FULL NAME]
EXACT CHECKLIST
Cancellation steps
Tips and warnings
These warnings come from the company’s current rules. Our tips help you avoid common mistakes. Warnings are based on the company’s published process and our practical review.
- 01From the companyOfficial warning
Return leased equipment and keep the tracking receipt.
- 02Practical tipMatch the charge first
Confirm that Centurylink or the billing partner in this guide matches the charge on your statement.
- 03Practical tipScreenshot the starting status
Capture the active plan, next billing date, and billing provider before making changes.
- 04Practical tipUse the direct link
Use the direct link in this guide. Avoid search ads and services that charge to cancel for you.
- 05Practical tipFinish every confirmation
Continue until the account explicitly says cancelled, expires on a date, or automatic renewal is off.
- 06Practical tipSave proof outside the app
Keep cancellation confirmation, effective date, final statement, return receipt if applicable where account closure cannot erase it.
Fees, deadlines and what happens next
When billing stops
On the confirmed effective date after any required notice or committed order.
Refund policy
Eligibility depends on the plan, timing, purchase channel and applicable terms.
What proof to keep
Cancellation confirmation • Effective date • Final statement • Return receipt if applicable
If the company keeps charging
- Confirm the cancellation date and save your proof.
- Contact the company using the link or number above.
- Ask for written confirmation and a refund when appropriate.
- If unresolved, contact your payment provider promptly about dispute options.
Cancellation FAQs
What is the fastest way to cancel Centurylink?
Start with the cancellation link above. Follow this order: 1) Identify the account and biller; 2) Contact official customer service; 3) Confirm money and timing; 4) Keep proof. Do not leave after merely submitting a request—continue until you can see an effective date or receive confirmation.
What should I prepare before cancelling Centurylink?
Have the account holder’s name, account number, billing email or service address, and requested end date ready. Check the company name on your statement so you use the correct billing route. Return leased equipment and keep the tracking receipt.
When should I cancel Centurylink, and when will billing stop?
Timing rule: Cancel before the next renewal; agreement-specific notice may apply. Billing outcome: On the confirmed effective date after any required notice or committed order. Act before the stated cutoff, save the displayed end date, and check the next statement rather than assuming the request stopped an already scheduled charge.
Will Centurylink charge a fee or give me a refund?
Cancellation fee or remaining balance: No universal fee confirmed; plan, contract or location terms may apply. Refund rule: Eligibility depends on the plan, timing, purchase channel and applicable terms. Ask the company to state the final charge and refund separately in writing; cancellation alone does not automatically create a refund. Equipment: Return company property if the official instructions require it.
How do I prove that I cancelled Centurylink?
Keep cancellation confirmation, effective date, final statement, return receipt if applicable. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.
What should I do if Centurylink keeps charging me?
First compare the charge date with the saved effective date. Contact Centurylink using the link or contact details above and send one clear timeline: cancellation request, confirmation, promised end date, and new charge. Ask for written correction and a refund. If the company does not resolve it, promptly give the same evidence to your payment provider and ask about its dispute deadline.