Cutoff can trigger another charge
Schedule the disconnect before the desired billing-cycle boundary; rented equipment is due within 30 days after disconnection.
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How to cancel Verizon Fios
Verizon Fios can be disconnected by phone or through a live agent in My Verizon chat. Contract fees, final-cycle billing, and a 30-day equipment return can materially affect the outcome.
Last verified August 24, 2026 · Independent, not affiliated
72HardCancellation score
PATH AT A GLANCE5 steps
MethodPhone or My Verizon chat
Required noticeSchedule the disconnect before the desired billing-cycle boundary; rented equipment is due within 30 days after disconnection.
Early termination feeA prorated early termination fee may apply under a term contract, up to $350 and decreasing by $15 per month; unreturned equipment charges can be substantial.
Equipment returnReturn rented equipment within 30 days. Keep affixed equipment marked as property that must remain at the premises in place.
Problems you may run into
These warnings come from the company’s published cancellation process. Prepare for them before you contact support or start the online steps.
A balance may survive cancellation
A prorated early termination fee may apply under a term contract, up to $350 and decreasing by $15 per month; unreturned equipment charges can be substantial.
Service and equipment are separate
Return rented equipment within 30 days. Keep affixed equipment marked as property that must remain at the premises in place.
The last screen matters
Do not stop at a submitted request. Keep the final status, effective date, and written confirmation.
Copy-and-use cancellation wording
Replace the brackets with your details. Never send a password, full card number, or Social Security number.
Phone script
Call 800-837-4966.
Hello. Please cancel my Verizon Fios service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Before we finish, please confirm that automatic renewal and every add-on I named are turned off.
Email or chat message
Send this through the email, chat, contact form, or written-notice route listed in your agreement.
Subject: Cancellation request for account [ACCOUNT NUMBER] Hello, Please cancel my Verizon Fios service effective [DATE]. My name is [FULL NAME], my account number is [ACCOUNT NUMBER], and my service address or account email is [ADDRESS OR EMAIL]. Please confirm the cancellation date, any final charge or refund, and anything I must return. Please also give me a confirmation number and send written confirmation. Please reply in writing when the cancellation has been processed. Thank you, [FULL NAME]
EXACT CHECKLIST
Cancellation steps
Tips and warnings
These warnings come from the company’s current rules. Our tips help you avoid common mistakes. Warnings are based on the company’s published process and our practical review.
- 01From the companyOfficial warning
Auto Pay and Paper-Free Billing remain active through the final payment.
- 02From the companyOfficial warning
Do not return equipment Verizon identifies as retired or labeled to remain on the premises.
- 03Practical tipMatch the charge first
Confirm that Verizon Fios or the billing partner in this guide matches the charge on your statement.
- 04Practical tipScreenshot the starting status
Capture the active plan, next billing date, and billing provider before making changes.
- 05Practical tipUse the direct link
Use the direct link in this guide. Avoid search ads and services that charge to cancel for you.
- 06Practical tipFinish every confirmation
Continue until the account explicitly says cancelled, expires on a date, or automatic renewal is off.
Fees, deadlines and what happens next
When billing stops
Confirm the effective date with the agent; fees and charges may continue through the billing-cycle treatment in the agreement.
Refund policy
Verizon says to allow up to 60 days after termination to process and return a credit balance.
What proof to keep
Chat transcript or call reference • Disconnect date • UPS receipt • Equipment-return email • Final bill
If the company keeps charging
- Confirm the cancellation date and save your proof.
- Contact the company using the link or number above.
- Ask for written confirmation and a refund when appropriate.
- If unresolved, contact your payment provider promptly about dispute options.
Cancellation FAQs
What is the fastest way to cancel Verizon Fios?
Start with the cancellation link above. Follow this order: 1) Review the account first; 2) Start the disconnect; 3) Confirm charges and date; 4) Return equipment within 30 days; 5) Track closure. Do not leave after merely submitting a request—continue until you can see an effective date or receive confirmation.
What should I prepare before cancelling Verizon Fios?
Have the account holder’s name, account number, billing email or service address, and requested end date ready. Check the company name on your statement so you use the correct billing route. Auto Pay and Paper-Free Billing remain active through the final payment. Do not return equipment Verizon identifies as retired or labeled to remain on the premises.
When should I cancel Verizon Fios, and when will billing stop?
Timing rule: Schedule the disconnect before the desired billing-cycle boundary; rented equipment is due within 30 days after disconnection. Billing outcome: Confirm the effective date with the agent; fees and charges may continue through the billing-cycle treatment in the agreement. Act before the stated cutoff, save the displayed end date, and check the next statement rather than assuming the request stopped an already scheduled charge.
Will Verizon Fios charge a fee or give me a refund?
Cancellation fee or remaining balance: A prorated early termination fee may apply under a term contract, up to $350 and decreasing by $15 per month; unreturned equipment charges can be substantial. Refund rule: Verizon says to allow up to 60 days after termination to process and return a credit balance. Ask the company to state the final charge and refund separately in writing; cancellation alone does not automatically create a refund. Equipment: Return rented equipment within 30 days. Keep affixed equipment marked as property that must remain at the premises in place.
How do I prove that I cancelled Verizon Fios?
Keep chat transcript or call reference, disconnect date, ups receipt, equipment-return email, final bill. Save copies outside the company’s app or account in case access disappears. Your proof should show the request date, effective date, affected service, and confirmation or reference number.
What should I do if Verizon Fios keeps charging me?
First compare the charge date with the saved effective date. Contact Verizon Fios using the link or contact details above and send one clear timeline: cancellation request, confirmation, promised end date, and new charge. Ask for written correction and a refund. If the company does not resolve it, promptly give the same evidence to your payment provider and ask about its dispute deadline.